Mortgage Collections Manager

Mortgage Collections Manager – Suffolk (office based initially then hybrid). Salary dependent on experience with bonus and benefits.

Introduction:

We are delighted to be partnering with our client - a medium sized business in the financial services sector based in Suffolk. They are recruiting for a Mortgage Collections Manager to manage a small team of 3.

The main purpose of this Mortgage Collections Manager role is to provide strong leadership to the Mortgage Collections Team, driving a first-class, efficient, and fully compliant service that consistently meets Consumer Duty rules and delivers positive customer outcomes.

• Lead and develop the Collections Team to deliver a fair, efficient, and fully compliant service aligned with Consumer Duty and FCA requirements.
• Manage team performance through 1:1s, QA, feedback, and targeted training, including vulnerability identification and forbearance.
• Oversee arrears, interest-only term ends, deceased and forbearance cases, ensuring timely resolution within risk appetite.
• Prioritise and escape high-risk cases, providing clear recommendations to senior leadership and Executives.
• Drive continuous improvement through enhanced policies, processes, technology, and third-party management.
• Produce accurate MI, regulatory returns, and provisioning updates to support credit risk management and fair customer outcomes.

• Strong leadership, motivation, and coaching capability
• Previous experience in a mortgage arrears / collections environment
• Team development and performance management

In return, you will receive a competitive salary and package which includes hybrid working arrangements after 6 months (50% office based over a 2-week period – lots of flexibility is available and can include being office based half of the day or working 1 week in the office 1 week at home if preferred), pension up to 8.5%, private medical and family friendly benefits.

If this role appeals to you and you have previous experience in a team leadership role within financial services collections, then please do apply today and we will get back to you promptly.