Client Accounting Relationship Manager

As a Client Accounting Relationship Manager, you will be responsible for delivering the A&S financial targets for designated Business Units, building and maintaining excellent relationships with Accounting Teams and stakeholders, maximizing cash flow to meet settlement requirements, reducing exposure, enhancing customer service, and managing the accounting relationship with key clients, acting as a focal point for queries and escalated matters.

The role is based in Ipswich with a hybrid working style (minimum 3 days in office).

• Establish and cultivate strong, long‑term relationships with clients, Business Units (BUs), other WTW offices, B2C colleagues and stakeholders, fostering collaboration and effective communication.
• Maintain high visibility within BUs (and WTW intercompany offices) to proactively identify and resolve queries, ensuring efficient issue resolution.
• Organise and lead regular meetings with the BU and WTW intercompany offices, preferably in person or via Teams, to drive collaboration and achieve successful outcomes.
• Actively monitor, prioritise and respond to urgent matters, ensuring timely escalation to the Senior Manager and BU where appropriate.
• Take accountability and demonstrate strategic management of bad debts (B&DD), taking a hands‑on approach to reduce outstanding balances and mitigate financial impact.
• Drive improvements in cash collection performance and KPI metrics, proactively implementing targeted actions to improve financial performance.
• Proactively manage designated key clients in collaboration with the Account Controller, swiftly identifying and addressing issues within established time frames.
• Serve as the primary A&S contact for critical client‑related issues requiring BU involvement, maintaining regular communication with the Account Controller to agree next steps and define ownership of actions.
• Provide guidance and support to Mumbai teams on escalated issues, identifying training needs and coordinating with the Team Leader to ensure appropriate support and development opportunities.

• Superior and clear communication skills, including excellent verbal, written and in‑person skills to negotiate challenging issues at organisational levels.
• Excellent negotiation skills.
• Ability to liaise with multiple stakeholders, including domestic and international clients and internal colleagues.
• Strong influencing skills and ability to take ownership of an issue and manage it through to resolution.
• Clear understanding of escalation procedures and effective business communication routes.
• Ability to plan and manage personal workload efficiently and prioritise accordingly.
• Good working knowledge of internal and external processes.
• Ability to identify opportunities for process improvement.
• Experience in query and issue resolution.
• Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.

Enjoy a benefits package designed to help you thrive, both professionally and personally. You’ll receive 25 days of annual leave plus an extra WTW day, comprehensive health and wellbeing offering including private healthcare, life insurance, group income protection, regular health assessments, and a defined contribution pension scheme with matched contributions up to 10% from the company. Hybrid working options, employee assistance programme, fully paid volunteer day, and additional perks such as an electric vehicle car scheme, share scheme, cycle‑to‑work programme, dental and optical cover, critical illness protection, and more.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW, please email