Client Service Advocate

Introduction At Gallagher Re, we bring clarity to complexity by helping clients around the world make confident, data-driven decisions in a rapidly evolving risk landscape.

Here, you’ll be part of a team that leverages world-class analytics and deep reinsurance expertise to deliver strategic advisory services and transactional excellence. Together, we transform advanced insights and market intelligence into strategies that protect businesses, drive performance, and shape the future of reinsurance.

We’re a community of decision makers, future shapers, and trusted experts working side by side to deliver meaningful impact through innovative thinking and practical solutions. At Gallagher Re, your curiosity is welcomed, your growth is championed, and your work truly matters.

This is a place where you'll have the freedom to explore new ideas, take ownership of your career, and collaborate with people who are as driven and inquisitive as you are.

We are recruiting a Client Service Advoate to join our UK team in Ipswich.

As a Client Service Advocate, you will work across a diverse client portfolio, acting as the key point of contact for clients and ensuring their needs are met with excellence. Your responsibilities will include:

• Managing client accounts and coordinating post-placement services across multiple classes of business.
• Building and maintaining strong relationships with clients, reinsurers, brokers, and internal stakeholders.
• Delivering exceptional customer service by understanding client requirements and ensuring expectations are met.
• Supporting placement, premium billing, claims, and pro-rata processing functions.

• Serve as the primary contact for clients, brokers, reinsurers, and internal teams for assigned accounts.
• Provide clear, accurate, and timely information, including management information (MI), to stakeholders.
• Understand clients’ businesses and reinsurance programmes, collaborating with brokers to meet specific needs.
• Monitor programme performance, address anomalies, and escalate concerns as needed.
• Coordinate and resolve queries effectively, while managing key financial metrics for client updates.
• Work closely with broking teams to ensure seamless communication and service delivery.
• Travel as required to attend client, reinsurer, or internal meetings, ensuring follow-up actions are completed.

• Has a strong understanding of reinsurance business, servicing functions, and multiple classes of business.
• Excels in building relationships and delivering exceptional client service.
• Is detail-oriented, proactive, and able to manage multiple priorities effectively.
• Demonstrates compliance with legal, regulatory, and organisational policies and best practices.
• Eligible to work in the UK.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse…