Credit Control Analyst - Messaging Centre of Excellence

Credit Control Premium Analyst – Messaging Centre of Excellence

Ipswich, UK

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control – Premium Messaging Analyst is to support and contribute towards the clearance unallocated and non-validated Underwriters Signing Message (USM) by liaising with key internal and external stakeholders.

The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working

What will your essential responsibilities include?

• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to make sure accurate policy bookings and query resolution
• Full ownership and accountability for the investigation, progression and, ultimately, resolution of material cases impacting on (pending USM) metrics
• Attaining knowledge and expertise around specific lines of business written by AXA XL to support the day‑to‑day functions of the role and drive improved traction of query resolution
• Demonstrate sound understanding of Lloyd’s and London market messaging processes
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK&L portfolio of business
• Production of operational and business reports on a pre-defined frequency. Use workflow and time-tracking tools to manage workloads and make sure deadlines are adhered to and targets set by the management team are met
• Adhere to Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable methos of credit control.
• Liaise with brokers and elevate to manager where applicable
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and answer based ethos
• Make sure competence across all Premium Accounting Systems and DXC portals

You will report to the Technical Messaging Lead.

We’re looking for someone who has these abilities and skills:

• Function within and contribute to a productive, results‑driven team
• Analytical approach and the ability to break‑down complex queries and apply problem‑solving logic to develop pragmatic solutions
• The ability to learn quickly, self‑motivate and evolve in a high‑pressure environment
• Work with attention to detail and demonstrate accuracy at all times to make sure correct procedures are adhered to and sound decision‑making applied to drive effective results
• Demonstrate a pro‑active, can‑do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams
• Some knowledge / understanding of insurance beneficial but full training will be delivered
• Some knowledge of the bureau mechanics would be beneficial

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family‑friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

AXA XL is an Equal Opportunity Employer.

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.