Credit Control Query Analyst – Messaging Centre of Excellence

Credit Control Query Analyst – Messaging Centre of Excellence

Ipswich, UK

The successful applicant will join the UK Credit Control Messaging COE at a particularly exciting time. A newly established team, the focus would be to power the business faster and improve credit control service delivery on behalf of UK underwriters. The role will entail significant collaboration both internally and externally and will offer the candidate an opportunity to learn about the insurance industry and AXA XL.

The primary purpose of the Credit Control Query Analyst– Messaging COE role is to support and contribute towards the clearance of unallocated Underwriters Signing Message (USM) by performing root cause analysis and finding appropriate resolution, whilst developing the necessary skillset to liaise with key internal and external stakeholders.

The role includes credit control processes within the Lloyds Bureau and Company Bureau markets, providing accurate and efficient processing of queries, with quality service levels, ensuring the end-to-end process is fully compliant in accordance with AXA XL guidelines.

You will be based in our newly refurbished Ipswich office; and be part of Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What will your essential responsibilities include?

• Predominantly review unallocated signings on the Frame (Premium Accounting System), developing knowledge of bureau business, retrieving data / documentation from DXC’s portals to facilitate root cause analysis
• Liaise with Underwriting Assistants and Policy Management (data-entry) teams to make sure accurate policy bookings and allocation of cash received
• Attain knowledge and expertise around specific lines of business written by AXA XL to support the day‑to‑day functions of the role and drive improved traction of query resolution
• Liaise with Enterprise Shared Service Teams (in India) to make sure timely allocation of cash upon resolution of booking mismatches
• Build relationships and collaborate with underwriting support functions ensuring adherence to common standards and standard operating procedures across the UK &L portfolio of business
• Production of operational and business reports on a pre‑defined frequency. Use workflow and time‑tracking tools to manage workloads and make sure deadlines are adhered to and targets set by the management team are met
• Adhere to Credit Control service offering (and associated procedures) following stipulated steps, selecting the applicable method of credit control. Liaise with brokers and escalate to manager where applicable
• Recognise and maximise opportunities to improve processes and drive improved traction through increased knowledge and efficiencies. Challenge the status quo and evolve controls and answer‑based ethos
• Make sure competence across all Premium Accounting Systems and DXC portals

You will report to the Messaging Team Lead.

We’re looking for someone who has these abilities and skills:

• Function within and contribute to a productive, results‑driven team
• Analytical approach and the ability to break‑down complex queries and apply problem‑solving logic to develop pragmatic solutions
• The ability to learn quickly, self‑motivate and evolve in a high‑pressure environment
• Work with attention to detail and demonstrate accuracy at all times to make sure correct procedures are adhered to and sound decision‑making applied to drive effective results
• Demonstrate a pro‑active, can‑do approach supported by excellent organisational skills and the ability to prioritise work, adhering to deadlines and meeting stretch targets. Work autonomously

• Proficient knowledge of Microsoft Excel with the ability to use VLOOKUPS, pivot tables, formula application
• Computer literate – Experience using Microsoft Outlook, Word, PowerPoint and Teams
• Some knowledge / understanding of insurance beneficial but full training will be delivered
• Some knowledge of the bureau mechanics would be beneficial

AXA XL is committed to equal employment opportunity and will consider applicants…