Finance Business Partner FTC

About The Role:

Credit Control Business Partner - 3 month Fixed Term Contract

As a Credit Control Business Partner
, you will work collaboratively with Commercial, Operations and Finance teams to maximise cash collection, reduce overdue debt and improve the overall order-to-cash process.

You will act as the key link between Credit Control and operational stakeholders, building strong relationships across the business to resolve customer queries quickly, identify recurring issues and implement sustainable solutions that improve cash flow and customer experience.

Your focus will be on partnering with business leaders to drive accountability, challenge performance and ensure credit control is recognised as a value-adding business function rather than simply a collections team.

• Act as the primary Credit Control Business Partner for allocated business units, developing strong relationships with Commercial, Operational and Finance stakeholders.
• Work collaboratively with Operational and Commercial teams to resolve customer invoice disputes and billing queries, ensuring issues are addressed quickly to minimise payment delays.
• Identify the root causes of recurring disputes, implementing preventative actions and process improvements to reduce future occurrences.
• Challenge stakeholders where delays are impacting cash collection, ensuring clear ownership and accountability for query resolution.
• Attend regular debt review meetings with operational leaders, commercial managers and finance teams, agreeing actions and monitoring progress.
• Support the achievement of cash collection targets, DSO objectives and working capital improvements across the business.
• Collaborate with Sales, Contracts, Billing and Operations to ensure customer accounts are maintained accurately and invoices are raised correctly first time.
• Monitor and report on query volumes, resolution times and debt performance, identifying risks and opportunities for improvement.
• Promote a "right first time" culture by improving billing accuracy, reducing avoidable disputes and driving continuous process improvement.
• Build strong relationships with customers where appropriate, supporting the resolution of complex commercial issues.
• Ensure compliance with company credit policies, financial controls and audit requirements.
• Support wider Finance initiatives and projects, providing credit control expertise and operational insight.

• Achievement of cash collection and DSO targets.
• Reduction in aged debt across allocated business areas.
• Reduction in invoice queries and dispute ageing.
• Improved first-time invoice accuracy through root cause analysis.
• Timely resolution of customer disputes within agreed SLAs.Strong stakeholder engagement and positive feedback from Commercial and Operational teams.
• Continuous improvement initiatives delivering measurable business benefit.
• Adherence to internal KPIs, SLAs and company policies.

• CICM qualification desirable but not essential.
• AAT qualification or equivalent financial experience desirable.
• Continuous professional development within Credit Management or Finance.

• Significant experience in Credit Control/Accounts Receivable
• Experience partnering with Operational, Commercial and Finance stakeholders.
• Proven ability to influence senior managers and challenge constructively where required.
• Demonstrable experience of resolving complex invoice disputes and driving root cause analysis.
• Excellent communication and stakeholder management skills.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUPs and reporting.
• Experience using ERP/accounting systems, preferably Microsoft Dynamics.

• Experience with in Facilities Management or business services.
• Knowledge of order-to-cash processes and continuous improvement methodologies.
• Experience attending cross-functional meetings and driving business change.
• Experience communicating with senior stakeholders within a company, ability to communicate Financial issues and advice to Non-Finance heads.
• Able to demonstrate tangible examples of value add to central business functions.
• Excel knowledge including…