Customer Service & Arrears Officer

Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys.

In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. The work is varied and rewarding, giving you the chance to develop your expertise and make a genuine contribution every day. We’re seeking individuals who are:
Organised and able to juggle priorities while meeting deadlines. Experienced in delivering excellent customer service. A confident communicator – both verbal and written – with great attention to detail. A true team player who’s proactive, reliable, and ready to support colleagues. Empathetic and professional when handling sensitive or challenging conversations. Ideal experience (not essential, but great to have) Experience in mortgages, lending, or specialist finance.

Experience supporting vulnerable customers. Industry-recognised qualifications. Why BCMGlobal? 25 days holiday (plus option to purchase more) Employer-matched pension (up to 5%) Private Health Care (role dependent) & Life Assurance (x4 salary) Wellbeing & Volunteering Day Cycle to Work scheme, sports & social club, summer/Christmas parties Recognition & referral rewards discretionary bonus scheme At BCMGlobal, you’ll be joining a supportive, professional, team where your skills are valued, your voice is heard, and your work makes a difference.

Ready to take the next step, apply today and take the first step towards an exciting future with BCMGlobal.