Revenues and Apprentice

The Shared Revenues and Benefits Partnership (SRP) is the Council Tax, Business Rates and Benefits service for Ipswich Borough Council, Mid Suffolk District Council and Babergh District Council. The partnership brings together three councils to deliver high-quality Revenues and Benefits services across the area.

As an Apprentice within the partnership, you will gain hands-on experience in a busy local government environment, carrying out a range of administrative duties while working with confidential information.

You will be fully supported while completing a Level 3 Apprenticeship in Business Administration.

This is a 37-hour per week role, worked Monday to Friday, offered on a fixed-term contract for 2 years. The post is based at Grafton House, 15-17 Russell Road, Ipswich.

• Answering customer enquiries and updating accounts
• Checking letters, emails and reports and taking the right action
• Helping to review customer entitlements, such as benefits, discounts and exemptions
• Carrying out searches to help confirm customer details or find updated contact information
• Supporting officers with admin tasks, including booking appointments and preparing casework
• Helping to gather information, statistics and reports
• Getting involved in projects and ideas to improve the service
• Working towards and completing your apprenticeship qualification
• Carrying out other reasonable tasks linked to the role

This apprenticeship is ideal if you’re looking to:

• Start a career in Local Government
• Gain experience in a professional office environment
• Build confidence and workplace skills
• Earn while you learn

• You will have at least 2 GCSEs at grade 4 (or equivalent), including English Language and Maths, and a good eye for detail, particularly when working with numbers and statistics.
• You will be well organised, with good written and verbal communication skills, and be a flexible team player with a positive, “can do” attitude.
• You will be committed to successfully completing your apprenticeship and developing your skills within the partnership.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

For more information about this role, please contact Skye Banks (She/her) on or email

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

Please download the Job Description and Person Specification to find out more about this role:
Job Description and Person Specification

The selection process will be an interview. Interviews will be held on 9th March 2026.

The assessment interview process will be carried out in person.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.