Assistant Investigation Hub Officer

Assistant Investigation Hub Officer – Ipswich

About the job

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. Investigation Services brings mainstream and highly specialist capabilities together to support investigations into serious tax fraud and money laundering. This role provides vital services to the full range of FIS investigations, helping HMRC tackle the many and pressing challenges that modern‑day tax fraud presents.

Job description

• Deliver Core services as part of every criminal and civil investigation carried out by HMRC.
• Interrogate departmental systems, prepare standard intelligence packs and standardise and interpret data.
• Procure essential items within associated budgets.
• Develop professional stakeholder relationships with investigators to support planning and delivery.
• Assist with property and vehicles, including driving an official vehicle when required.
• Attend the Investigation Services Officer Training course, which may require travel with overnight stay.
• Complete Public and Personal Safety Training.
• Travel as required, with occasional overnight stays.
• Provide an office‑based role requiring a minimum of 60% office attendance.

Person specification

• Vehicle fleet maintenance – ensuring the fleet is operational by undertaking vehicle checks, driving the vehicles to and from garages for repair/maintenance.
• Perform tasks suitable to the Assistant Officer grade in line with the guidance provided.
• Contribute to a supportive culture, realising the operational potential of the team to deliver against Investigation Services SLAs and KPIs.
• Identify development needs through conversations and QA processes and communicate them to your line manager.
• Develop a professional relationship with local investigators, case teams and other teams within IS and FIS.
• Work collaboratively with colleagues across FIS to build skills, share best practice and deliver business objectives.
• Maintain and assure operational assets.

Essential Criteria

• Strong interpersonal skills, with the ability to communicate clearly both written and verbally.
• Strong attention to detail.
• Strong organisational skills.
• Good working knowledge of Microsoft Office O365 products, Excel, Teams and SharePoint.
• Ability to work independently and as part of a team.

Additional Security Information

SC Clearance is required. If you do not currently hold SC clearance, you must be eligible to attain it and HMRC will support you in gaining clearance.

Driving Licence

Must hold a Full UK Driving Licence and be willing and able to drive for business needs.

Behaviours

• Working Together
• Managing a Quality Service

Benefits

• Salary of £28,016 with HMRC contributing £8,116 towards the Civil Service Defined Benefit Pension scheme.
• Flexible and Hybrid Working policies – office attendance of at least 60% of working time.
• Generous leave allowance, starting at 25 days and increasing to a maximum of 30 days based on years of service.
• Pension – contributions to the Alpha pension equal to at least 28.97% of salary.
• Family‑friendly policies, personal support, coaching and development.

Nationality requirements

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries with the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members with settled or pre‑settled status under the EUSS
• Turkish nationals and certain family members with the right to work in the Civil Service

Applicants who apply for or are considering roles at HM Revenue and Customs must comply with the relevant equality, diversity, and security requirements as set out by the Civil Service.