Income Officer

• Babergh and Mid Suffolk District Councils
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary: £37,280 - £44,075 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent

This role is open to full time, part time, and job share applications, all of which will be assessed equally.

We are looking for an Income Officer to join our Tenant Service team
. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

You will join a dedicated team of income officers with responsibility for collecting Housing Revenue Account income.

• deliver a detailed range of housing and welfare benefits advice to customers, considering individual needs and relevant legislation, the policies and procedures of the council and identify appropriate solutions/support available
• where necessary, you will use appropriate enforcement powers to recover outstanding debt
• work collaboratively with other services, teams and partners to ensure income to the Housing Revenue Account is maximised and tenants have access to all available advice and appropriate support required to sustain their tenancies.

The ideal candidate will have a relevant qualification at NVQ4/HNC/degree or equivalent knowledge gained through experience of working within housing or a housing related field.

• debt case management and tenancy enforcement within a housing environment including preparing cases for court and representing the council in court
• providing assistance and advice, and show understanding and empathy with people facing personal difficulties
• problem solving, demonstrating a proactive approach.

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page
.

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For an informal discussion or to learn more about hybrid working for this role, please contact Polly Bearman by either calling or emailing polly.bear

Closing date: 5 pm, 4 September 2026.