Care Co-Ordinator

We have an opportunity for an additional Care Co-Ordinator to join our team at Martlesham Heath Surgery.

The Care Co-Ordinator is a dynamic and multifaceted role that supports the clinical and administrative functions of the healthcare practice. The successful candidate will play a vital role in coordinating patient care, managing reception-based tasks, undertaking medical secretary responsibilities,performing general administrative duties, and providing support within the clinical hub as needed. This position requires excellent organisational,interpersonal, and communication skills to ensure the smooth and efficient operation of the practice.

A great opportunity to work with an innovative and expanding surgery alongside current members of staff.

We are looking for individuals with excellent patient or customer centred care skills, candidates with previous experience or transferable skills will be taken into full consideration. Primary Care knowledge is desirable butnot essential as full training will be provided. The successful candidate willwork under the supervision of a Reception Supervisor and with an excellent teamof established staff.

Shifts Included:
Within our opening hours of 08:00 to 18:30 covering Morning, Afternoon / Evening requirements.

With additional overtime, sickness and annual leave cover also available. Full discussion of availability / working hours will be had at interview.

An overview of the Care Co-Ordinator is responsible for supporting both clinical and administrative functions within the healthcare setting. Key duties include:

• Reception Based Work:Greeting patients, answering calls, scheduling appointments, and managing patient inquiries.
• Medical Secretary Based Duties:Preparing correspondence, managing referrals, handling medical documentation, and maintaining accurate records.
• Administrative Support:Managing patient information, generating reports, maintaining filing systems, and supporting practice operations.
• Clinical Hub Support:Providing cover in the clinical hub, assisting clinicians with patient management, and ensuring smooth communication between staff and patients.

This is a non-exhaustive list of the opportunities as the role is progressive and offers additional learning across areas of the practice.

The role requires strong organizational, communication, and multitasking skills to ensure efficient, high-quality patient care and office operations.

We are a small but passionate and close knit surgery located in Martlesham, surrounded by affluent and prosperous areas on the outskirts of Ipswich. Our staff and patients are held with the upmost importance and we strive daily to look after them to the highest possible standard. All staff from clinical to non-clinical are offered a well-balanced workload and have full access to a supportive team both in and out of their specialist area.

Martlesham Heath Surgery itself is a practice using Systm One clinical system. We are pleased to announce our connection with the new Wolsey PCN, this new collaboration is between a select number of GP practices within the local area.

While providing a professional, respectful and efficient call handling and face to face service, our Care Co-Ordinators occupy many roles and play a crucial part in helping our patients get to the right support, at the right time, to help manage a wide range of needs.

Each member is trained to deal with a variety of associated administration duties and follow all relevant procedures, policies and processes to ensure they are working in an efficient and courteous manner at all times.

The Care Co-Ordinator will embed and sustain an ethos of care throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service both within and out of the surgeries capacity.

Below highlights areas of daily duties:

• Dealing with all general enquiries efficiently with the ability to explain protocols and procedures, make new and follow-up appointments by booking, cancelling and rearranging appointments

1. Reception-Based Responsibilities:

• Greet patients, visitors, and healthcare staff in a courteous and professional manner.
• Answer telephone calls, manage inquiries, and triage calls to appropriate personnel.
• Schedule appointments, ensuring optimal allocation of resources and alignment with clinicians' availability.
• Register new patients and update existing patient records with the highest level of accuracy.
• On occasion process repeat prescription requests in line with practice protocols.
• Provide information to patients and families regarding services, appointments, and other inquiries.
• Maintain confidentiality and adhere to data protection regulations at all times.

2. Medical Secretary Responsibilities:

• Type and prepare correspondence, reports, referrals, and other documentation as requested by clinicians and management.
• Handle patient referrals, including e-Referrals and ensuring timely follow-up.
• Coordinate with other…