Clerical Officer

Overview

An exciting fixed-term opportunity to cover maternity leave has arisen for a Clerical Officer to join the Breast Imaging Admin Team based in the Breast Care Centre at Ipswich Hospital. This post will provide essential administrative support to both the NHS Breast Screening Programme in East Suffolk and the symptomatic breast imaging service. You will play a key role in supporting the smooth running of breast imaging services, working closely with the administration and wider clinical teams to help deliver a high-quality, patient-focused service.

This is a fixed term post from 11/05/2026 - 26/02/2027. Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

• Respond to telephone enquiries from members of the public, national screening offices, hospital staff, and internal and external stakeholders, handling all calls sensitively and professionally and referring on when appropriate
• Make and amend appointments for breast imaging, assessing the appropriate appointment type and booking into the correct clinic
• Assess eligibility for women who self-request screening in line with national screening criteria
• Follow the "Right Results" protocol to ensure accuracy and safety within the screening process
• Use a range of computer systems including EPIC, NBSS, BS Select and PACS
• Provide reception cover for both screening and symptomatic imaging clinics, remaining sensitive to the needs of patients and service users

• Excellent communication and interpersonal skills with a clear, confident telephone manner
• Highly organised, with proven clerical and administrative ability
• Able to work under pressure and as part of a busy team
• Experience of hospital environments is advantageous; full training will be provided
• We pride ourselves on supporting our staff with a wide range of training and development opportunities, flexible working options

We are one of the largest NHS organisations in England. Our scale provides opportunities for development, innovation, research, education and training. Talk to us about flexible working opportunities, apprenticeships and staff benefits. Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT's core activities. The Trust operates and relies on everyone treating each other with dignity and respect to receive equitable and fair treatment in policies, procedures and practice.

The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT. We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex.

Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, clinics and in patients  own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff.