Independent Living Officer

We're thrilled to offer this fantastic opportunity for an Independent Living Officer here at Bromford Flagship Livewest, supporting our tenants in and around Ipswich.

At Bromford Flagship Livewest, we believe everyone deserves a safe, secure place to call home—and we’re on a mission to solve the housing crisis in the East of England. We’re not just about homes; we’re about people, communities, and helping individuals live independently with confidence and dignity.

As an Independent Living Officer
, you’ll be at the heart of one of our sheltered housing schemes, playing a key role in supporting our customers to thrive. This is a highly visible, people‑focused role where you’ll build meaningful relationships, provide practical support, and create a positive, welcoming environment for residents.

You’ll be more than just a point of contact—you’ll be a trusted presence, helping residents navigate their tenancies, access services, and feel truly at home in their community.

Location: Ipswich and surrounding areas

Hours: 16 hpw

Contract: 6 month Fixed Term Contract

• Acting as the first point of contact for customers within the scheme
• Welcoming new residents and helping them settle in
• Providing advice and guidance on housing, tenancies, and available services
• Identifying safeguarding concerns, health & safety risks, and reporting issues appropriately
• Supporting residents’ wellbeing by signposting to relevant agencies and services
• Maintaining accurate customer records and sharing information where needed
• Promoting tenant engagement and encouraging resident participation
• Assisting with the smooth day‑to‑day running of the scheme

• Strong communication and interpersonal skills
• Excellent customer service and record‑keeping ability
• Knowledge of issues affecting older people and how to access support
• Ability to prioritise workload, problem‑solve, and work independently
• Experience with in a sheltered housing or similar environment
• Basic understanding of housing services
• Full UK driving licence

• The opportunity to make a real difference to people’s lives and local communities
• Exposure to specialist knowledge within housing and community based services
• Strong partnership working across the organisation and with external agencies

Competitive salary and an excellent benefits package.