NHS 111 Health Advisor

Job Overview

Train to become a Health Advisor in the NHS 111 contact centre in Ipswich, Suffolk. The role involves triaging calls, providing accurate assessments, and giving non‑clinical advice using the NHS Pathways System.

• Triage a variety of calls and provide accurate, compassionate advice.

• Use the NHS Pathways System to assess and direct callers.

• Maintain high standards of professionalism in all interactions.

• 33 days annual leave (increasing with service up to 36 days per year, including bank holidays)
• Paid training and continuous learning opportunities
• Competitive pension scheme (Scottish Widows or Peoples Pension)
• Salary finance options (salary advances, loans, government benefits)
• Discounts and perks (Blue Light Card, Costco membership, etc.)
• Cycle to Work Scheme, Eye Care Vouchers, Holiday Sell‑Back options
• Well‑being support (free 24/7 counselling, Headspace premium access)
• Physical and mental health support
• Refer a friend scheme
• Blue Light Card, Boundless card and Costco membership eligibility
• Award‑winning ED&I programme

• £12.65 per hour (7am‑11pm)
• £15.72 per hour (11pm‑7am)
• £16.27 per hour enhanced rate (Friday 18:00 to Monday 7:00am)

Weekend rate is a non‑contractual incentive; training pay is £12.65 per hour.

Part‑time and full‑time shifts of 24, 30 or 37.5 hours per week. Some weekends and late‑night/overnight shifts are included. The role cannot be worked remotely; shifts are in the NHS 111 contact centre at Unit 7, Delta Terrace, West Road, Ransomes Euro Park, Ipswich, Suffolk, IP3 9FH
.

Fully paid training for 4 weeks (full‑time) or 6 weeks (part‑time). The full‑time course starts on 7 September 2026. Training covers the NHS Pathways triage tool and includes assessments and call audits; passing is essential to continue. After training, an additional 8 weeks of support is provided to ensure you are signed off as a fully accredited Health Advisor.

Permanent position operating on an all‑locations basis within the Suffolk NHS 111 Service.