HR Operations Administrator

Location:

Ipswich (Hybrid)
Reporting Line:
Head of HR Operations

Provide efficient and accurate HR administrative support across the employee lifecycle, ensuring high‑quality service delivery to employees and managers. The role supports HR operations, maintains data integrity in HR systems, and contributes to process improvements for our expanding global workforce.

• Manage HR administration across the full employee lifecycle.
• Onboard new hires with contracts, offer letters, right‑to‑work checks, and pre‑employment screening.
• Handle changes such as promotions, salary reviews, and transfers.
• Process off‑boarding for leavers, including exit documentation.
• Ensure all employee records are accurate and up to date in HR systems.
• Produce employment‑related documentation in line with company policies.
• Coordinate the onboarding process for contingent workers, contractors, and third‑party suppliers.
• Act as a key point of contact for candidates and hiring managers to facilitate a smooth onboarding experience.
• Liaise with internal teams (IT, Facilities, Security) and external providers to ensure timely system access, equipment allocation, and building access for new joiners.
• Monitor onboarding progress and follow up on outstanding actions to ensure all pre‑start requirements are met.
• Coordinate and deliver HR induction sessions for new joiners, ensuring a positive and informative first‑day experience.
• Prepare and update induction materials to reflect current policies, benefits and organisational updates.

• Maintain and update the HRIS (Workday) with a high level of accuracy.
• Run regular audits to ensure data integrity and compliance.
• Generate standard HR reports (headcount, attrition, absence, etc.).
• Support system testing, updates, and improvements.

• Provide administrative support for payroll processes.
• Prepare and validate monthly payroll inputs.
• Liaise with payroll team/providers to resolve discrepancies.
• Support benefits administration (pensions, healthcare, life assurance).
• Respond to employee queries related to pay and benefits.

• Act as a key point of contact for day‑to‑day HR queries.
• Provide guidance on HR policies, processes, and procedures.
• Escalate complex employee relations issues to HR Business Partners.

• Ensure HR processes comply with UK employment law and internal policies.
• Maintain employee files and documentation in line with GDPR requirements.
• Support audits and compliance checks.

• Identify opportunities to improve HR processes and efficiency.
• Support HR projects (system implementation, policy updates, employee engagement initiatives).
• Contribute to standardising global HR processes.

• Strong understanding of HR processes and the employee lifecycle.
• Experience working with Workday HRIS (desired).
• High attention to detail and strong organisational skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong communication and stakeholder management skills.
• Good Excel and data handling skills.
• Experience supporting payroll or benefits processes.
• Understanding of UK employment law basics.
• CIPD Level3 or working towards Level
  5.

We combine specialist broking with analytics, modelling and research to help insurers optimise risk transfer, strengthen balance sheets and achieve sustainable growth. Our approach is relationship‑driven, transparent and outcome‑focused. At the heart of Willis Re is a focus on delivering cutting‑edge analytical solutions to enable more informed, better decision‑making for risk selection, portfolio optimisation and capital management. Willis Re is committed to a diverse, inclusive and flexible work environment, providing equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation or any other legally protected categories.

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If you want to be part of a team that leads with heart, builds with courage and redefines what’s possible in our industry, then this is your moment. Explore our current open positions, apply and keep track of your progress all in one place, plus keep an eye out for new postings that might interest you. We look forward to hearing from you!