3rd Line Analyst

East of England Co-op pay range: your actual pay will be based on skills & experience.

Job Title:

3rd Line Analyst

Hours:

Full-time, Monday to Friday, 37.5 hours per week.

Contract Type:
Permanent, Hybrid working; minimum 3 days per week in the office.

Reporting to:
Technical Support Leader.

Are you an experienced technical expert ready to take the lead on complex IT issues? We’re looking for a skilled 3rd Line Analyst to join our Technology Team at the East of England Co-op.

In this key role, you’ll act as the final escalation point for advanced technical incidents, ensuring our systems remain secure, stable, and high performing. From diagnosing critical issues to implementing new technologies, you’ll play a major part in strengthening our IT infrastructure and supporting colleagues across the business.

Based at our Wherstead Park office, with hybrid working available, you’ll work collaboratively with Service Desk, 2nd Line teams, and project stakeholders to keep our technology running smoothly and efficiently.

If you're analytical, solutions-focused, and passionate about delivering excellent IT service, we’d love to hear from you.

• Serve as the technical escalation point for complex IT incidents and system issues.
• Conduct advanced troubleshooting, root cause analysis, and implement long-term fixes.
• Design, maintain, and optimise key IT systems including servers, SANs, networks, communication and security infrastructure.
• Monitor system performance proactively, identifying opportunities to enhance reliability and resilience.
• Support wider IT projects with specialist technical expertise on new technologies and solutions. Collabor Lietuvos­
• Ensure SLA compliance and timely resolution of escalated tickets.
• Develop and epochs accurate technical documentation, processes, and troubleshooting guides. Stay up to date with emerging technologies and industry best practices.

• Proven experience supporting IT at a 2nd/3rd line level.
• Strong technical expertise in infrastructure, servers, networking, and security.
• Solid understanding of cyber security principles and best practices.
• Excellent problem-solving skills with the ability to diagnose complex technical issues.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Flexibility to support out-of-hours (any time day or night) incidents on a 4-week rota basis.
• Knowledge of SaaS, hosting, or cloud computing.
• Experience with scripting tools such as Power Shell, SQL, Linux or-em command-line interfaces.
• Full clean driving licence.

At the East of England Co-op, you’ll be part of a purpose-driven organisation that values innovation, collaboration, and community. As a 3rd Line Analyst, you’ll have a direct impact on how our colleagues work and how we gestellt the communities we serve.

We offer a competitive salary, hybrid working, opportunities for development, and the chance to work with modern technologies in a supportive team environment.

Apply now to help shape a resilient and future‑ready IT landscape.

• Associate

• Full‑time

• Information Technology

• Retail

Referrals increase your chances of interviewing at East of England Co-op by 2x.

Apply BELOW