1st/2nd Line IT Support Engineer
Job in
Ipswich, Suffolk County, IP1, England, UK
Listed on 2026-01-29
Listing for:
Bristow Holland Ltd
Full Time
position Listed on 2026-01-29
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Network Administrator, Technical Support
Job Description & How to Apply Below
Bristow Holland is recruiting a 1st / 2nd IT Support Engineer to join a well-established and growing organisation based in Ipswich. This is an excellent opportunity for a 1st/2nd Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment.
You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team.
Responsibilities:
* Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
* Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
* Manage user accounts, permissions, and security settings in Active Directory and Entra (Azure AD)
* Administer and support Microsoft 365, including Exchange Online, Teams, One Drive, and Share Point
* Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
* Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
* Support cloud-based services, including Azure AD, Intune, and Virtual Machines
* Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
* Escalate complex issues to senior engineers or 3rd line support when required
* Deliver excellent customer service, communicating technical information clearly to non-technical users
* Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
Key
Skills:
* Experience in a similar 1st/2nd line IT support role
* Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
* Experience supporting Windows Server environments (2016/2019/2022)
* Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
* Familiarity with Azure Active Directory, Intune, and cloud-based administration
* Strong customer service skills with the ability to explain technical issues clearly
* Experience managing support calls, tickets, and competing priorities
* Ability to work independently and collaboratively within a busy support environment
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