Product Manager; Artificial Intelligence

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Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups:
Real Estate, Corporate Services, Dispute Resolution and Private Client.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. Roll On Friday  recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The wider IT team is responsible for all aspects of technology across the business, covering Service Delivery, Infrastructure, Network, Security, Product Delivery, Data Systems and our Product Development teams.

To play a key role in the design, delivery and use of Artificial Intelligence solutions that enhance client experience and support Birketts' strategic goals. This role sits within the Artificial Intelligence (AI) Agile Squad, a cross-functional team focused on developing innovative AI solutions that improve how our colleagues deliver legal services and enable better client outcomes.

The role focuses on solutions that improve legal workflows such as contract drafting, due-diligence review, matter lifecycle management, e-disclosure, document automation, legal research, compliance and regulatory processes, ensuring technology meets "legal-grade" accuracy, risk, and confidentiality standards.

The role also incorporates elements of Agile project management and Scrum Master facilitation, ensuring delivery momentum, team alignment, and removal of impediments throughout the sprint cycle.

This is a hybrid role (40% remote, 60% office) and may be based from Cambridge, Chelmsford, Ipswich, Norwich with occasional travel as required.

You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver AI initiatives grounded in clear business needs, high-quality user experience, and measurable value.

• Act as a primary liaison between business stakeholders, legal practitioners, clients, and technical teams
• Support discovery, requirements definition, and value assessment for AI opportunities across legal workflows
• Ensure alignment between business needs, responsible-AI principles, and the Product Owner's backlog priorities
• Contribute to the full product lifecycle within an Agile Squad, from discovery through iterative delivery and optimisation
• Provide light project-management oversight including milestone tracking, risk identification, delivery reporting, and cross-team coordination
• Fulfil Scrum Master responsibilities such as coaching the team in Agile methodology, ensuring adherence to Scrum practices, and promoting continuous improvement

• Facilitate workshops, interviews, and discovery sessions with lawyers, operational teams, and vendors
• Analyse existing legal workflows (e.g., contract lifecycle, research, document review) to identify AI-driven opportunities for efficiency, accuracy, and client value
• Translate business needs into clear user stories, acceptance criteria, process maps (As-Is/To-Be), and supporting documentation
• Support estimation processes and sprint-level planning activities with the Product Owner and developers
• Work closely with the Product Owner to refine and maintain a well-structured backlog aligned with product strategy
• Act as Scrum Master for the squad, organising and facilitating stand-ups, sprint planning, retrospectives, and reviews
• Monitor sprint progress, proactively identify impediments, and remove or escalate blockers to sustain delivery momentum
• Champion Agile best practice, fostering psychological safety, transparency, and team efficiency
• Support iterative delivery cycles, ensuring clarity of requirements and removing ambiguity for the development team
• Evaluate and improve user journeys, workflows, and interaction patterns across AI-enabled tools
• Champion accessible communication of complex AI concepts to non-technical audiences
• Ensure human-in-the-loop requirements, model limitations, and legal risk considerations are reflected in user flows
• Lead service-design-oriented exercises such as journey mapping, value-stream…