Salesforce Business Process Manager

A well-established UK-based organisation is seeking a Salesforce Business Process Manager to drive process improvement and best practice across its Salesforce platform. This is a full-time, permanent role based in Ipswich, working closely with IT and cross-functional business teams.

The role will focus on analysing and redesigning end-to-end business processes within Salesforce, improving platform utilisation, and ensuring systems effectively support sales and operational performance. You will play a key role in embedding structured improvement methodologies, supporting change adoption, and increasing efficiency across the organisation.

Key Responsibilities

• Analysing, mapping, and redesigning business processes within Salesforce
• Building and maintaining structured process documentation
• Leading process improvement initiatives in collaboration with business stakeholders
• Driving best practice use and integration of Salesforce across departments
• Supporting change management and platform adoption activity
• Generating operational insights from data to inform decision-making
• Working cross-functionally to gather requirements and implement controlled system change

Background and Experience
You will likely have experience operating in roles such as:

• Salesforce Business Analyst
• CRM Business Analyst
• Business Process Manager
• Salesforce Functional Lead
• Business Systems Analyst

In addition, you will bring:

• Proven experience working with Salesforce to analyse and improve business processes
• Experience mapping and redesigning end-to-end workflows using structured methodologies
• Familiarity with Lean Six Sigma or similar continuous improvement frameworks
• Understanding of Salesforce integration with wider business systems (e.g. ERP, Microsoft platforms, BI tools)
• Experience engaging sales and operational teams to translate business needs into system improvements
• Ability to identify inefficiencies and implement practical, scalable solutions

Further details will be shared as the process progresses.