CRM Manager

Ipswich, Suffolk - Onsite initially, with hybrid working available following the probation period.

We are partnering with a well-established, market-leading organisation that is investing heavily in its digital capability and CRM platforms. As part of this investment, they are looking to appoint a Salesforce CRM Manager to take ownership of how Salesforce supports and improves business operations across the organisation.

This is a business-facing role focused on ensuring the CRM platform delivers real value. The successful candidate will work closely with stakeholders across sales, operations and leadership teams to optimise processes, improve data quality, and ensure Salesforce evolves in line with business needs.

This role will suit someone who enjoys improving how systems support people and processes, rather than simply maintaining a platform.

The Role

Key responsibilities include:

* Owning and improving the organisation’s CRM processes and workflows

* Analysing existing business processes and identifying opportunities to improve efficiency through Salesforce

* Working with stakeholders across the business to gather requirements and drive system improvements

* Translating business needs into practical, user-friendly CRM solutions

* Improving reporting, dashboards and data visibility to support decision making

* Driving user adoption, training and best practice across the platform

* Supporting continuous improvement initiatives and helping shape the long-term CRM roadmap

You will act as the key link between business teams and technical specialists, ensuring the CRM platform continues to evolve and deliver measurable benefits.

About You

We are looking for someone with:

* Experience managing or improving a Salesforce CRM platform

* A strong understanding of business processes and how systems support them

* Experience working with stakeholders across multiple departments

* The ability to translate business requirements into practical CRM solutions

* A proactive approach to system improvement and user adoption

* Strong communication and stakeholder engagement skills

Experience with Salesforce is highly desirable, although candidates with experience managing similar CRM platforms will also be considered.

This is a great opportunity to take ownership of a key business system within a growing organisation that is committed to investing in technology and continuous improvement.

For more information, please contact Ruben at Synergy