Remedy SME

Remedy SME (ITSM) - Contract

Location - Ipswich or Hemel Hempstead (5 days onsite)

Day rate - £700 - £747 per day (Inside IR35)

Contract duration - 6 months (potential extension)

Security:
Security Clearance required (active or eligible)

We're looking for an experienced Remedy SME to join a high-impact programme supporting a legacy BMC Remedy ITSM environment within a secure setting. This role is focused on stabilising, maintaining, and improving a critical ITSM platform while supporting internal teams and ensuring operational resilience.

This is a hands‑on, senior‑level role where you'll combine technical expertise with advisory responsibilities, working closely with engineers and stakeholders to enhance system performance and best practices.

• Supporting and maintaining the existing Remedy ITSM platform
• Managing CMDB data loads and foundation data
• Working on integrations (including E‑bonding)
• Customising workflows and configurations using Developer Studio
• Troubleshooting complex issues through log analysis and root cause identification
• Supporting fail‑over and disaster recovery (BCDR) readiness
• Providing technical guidance and mentoring internal engineers
• Driving improvements in processes, documentation, and system performance

• Strong hands‑on experience with Remedy ITSM (essential)
• Experience with CMDB, integrations, and Developer Studio
• Solid troubleshooting and problem‑solving skills in complex environments
• Understanding of ITSM processes and legacy system support
• Experience with disaster recovery / fail‑over is highly desirable
• Background working with modern tools like Service Now is a plus
• Ability to work onsite 5 days a week in a secure environment
• Active SC clearance or eligibility to obtain (5 years UK residency required)