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Product Support Specialist
Job in
Ipswich, Suffolk County, IP1, England, UK
Listed on 2026-06-03
Listing for:
Midas
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Technical Support
Job Description & How to Apply Below
Location:
Birmingham, Wolverhampton, Walsall, West Bromwich, Kidderminster, Stourbridge, Telford, Worcester, Coventry, Redditch, Cannock, Stafford, Solihull, Lichfield. Package: £33,000 - £37,000 Basic, Company van, plus other Company Benefits. The Company Our client is a market-leading manufacturer of vending and Ho Re Ca (Hotel, Restaurant, Café) equipment with a strong presence across the UK, Ireland, and Europe based in the Wolverhampton area. Known for innovation, quality, and exceptional after-sales support, they are now seeking a Midlands-based Product Support Specialist to join their UK Technical Team.
This is a fantastic opportunity to join a stable and forward-thinking business that values customer service and technical excellence.
The Role As a Product Support Specialist , you will be responsible for delivering expert field-based technical support to key accounts across the UK and Ireland, ensuring a high level of customer satisfaction. Youll be the technical go-to person for installations, troubleshooting, on-site repairs, training, and technical advice. This role involves some travel across the UK with occasional overnight stays (approx.
2 per month)
Key responsibilities include:
Providing onsite technical support and fault resolution for vending and Ho Re Ca equipment. Delivering technical training to clients engineers and operators. Representing the business professionally to build customer trust and satisfaction. Supporting trade shows, exhibitions, and training courses. Collaborating with the Technical Manager and wider team to meet UK support objectives. Logging and reporting technical issues and contributing to internal knowledge databases.
The Person Were looking for a hands-on, customer-focused engineer with excellent problem-solving abilities and strong communication skills. This role would suit an engineer with experience in coffee who is looking for a Monday to Friday office based role. Essential
Experience:
Proven experience in fault finding and repair of vending, coffee, or similar electro-mechanical equipment. Experience working in a customer-facing, field-based role. Strong mechanical and electrical knowledge. Desirable
Skills:
Experience delivering technical training. Familiarity with Salesforce or similar CRM/help desk systems. Knowledge of health & safety regulations around technical equipment.
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