IT Engineer; Infrastructure

Overview

Suffolk County Council – IT Engineer (Infrastructure), hybrid working.

Location:

Endeavour House, Ipswich, Suffolk IP1 2BX
. Salary: £34,434 per annum (pro rata for part time).

Hours:

37 hours per week, with flexible working options.

Contract:

Permanent (two posts).

This role is not eligible for visa sponsorship due to the salary level.

• Manage incidents and troubleshoot issues with customers, colleagues and third parties.
• Support hybrid infrastructure environments, including on‑premises data centres and Microsoft Azure.
• Maintain strong working knowledge of Microsoft 365 services and identity platforms, including Active Directory and Entra .
• Work with server infrastructure, virtualization, storage, and backup technologies.
• Apply infrastructure and cloud security principles, including patching, hardening, and identity protection.
• Understand cloud architecture and migration approaches, including hybrid and modernisation initiatives.
• Demonstrate strong troubleshooting and problem‑solving skills across complex infrastructure environments, with knowledge of ITIL service management practices.

• Proven experience supporting enterprise infrastructure environments, including on‑premises data centres, virtualised platforms, Microsoft Azure, and Microsoft 365 services.
• Hands‑on experience administering Windows Server, Active Directory, Microsoft Entra  (Azure AD), Microsoft 365, Exchange Online, SharePoint Online, and Teams, with a strong understanding of hybrid identity and authentication.
• Knowledge of infrastructure security principles and best practices, including identity and access management, conditional access, privileged access, endpoint security, and security baselines across cloud and on‑premises environments.
• Experience using infrastructure monitoring, management, and diagnostic tools to proactively identify performance issues, monitor service health, and support capacity planning across hybrid environments.
• Familiarity with Azure infrastructure services, including virtual machines, virtual networking, storage accounts, backup and recovery, Azure Monitor, and resource management, along with an understanding of hybrid cloud architectures.
• Strong troubleshooting and problem‑solving skills, with the ability to diagnose and resolve complex issues spanning servers, storage, virtualization, cloud services, Microsoft 365, identity services, and supporting network infrastructure.

The role is part of Core Technology Services within the IT Service in Corporate Services. The team comprises technical specialists across networks, servers, client devices, general infrastructure, Microsoft 365, unified communications, data centre services, cloud services and related technology platforms. The team collaborates with service owners, project managers, suppliers and operational support teams to deliver stable services and support business change.

Hybrid working with a minimum of 2 days in the office is expected. There may be increased office presence during training and role familiarisation.