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Hybrid IT Service Desk Analyst - Customer-Focused
Job in
Ipswich, Suffolk County, IP1, England, UK
Listed on 2026-07-18
Listing for:
Opus People Solutions
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Opus People Solutions is seeking an IT Service Desk Analyst in Ipswich to serve as the first point of contact for IT incidents and service requests. The role focuses on delivering professional, customer-focused support across Microsoft 365 and related devices.
You will log, categorize, and prioritise tickets, provide first-line resolutions, and escalate complex issues while collaborating with third‑party providers.
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