ITSM Application Support - Remedy

Job Description

Job Title:

ITSM Application Support - Remedy Req  Function:
Software Engineering Posting

Start Date:

10/07/2026

Posting End Date: 18/07/2026

Division:
Digital

Job Location:

G  Ipswich - A1 Registry Advertised Salary:
Competitive with Benefits##
** Why this job matters
** BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.  So, if you're interested in the power of potential, why not join us today and release yours?

You will be a key player in upholding the Remedy ITSM suite within our defence sector. This allows our customers to automate the ITIL process, and seamlessly integrate with business processes by servicing requests and incidents, managing SLAs and assessing KPIs. As a valued member of the ASG team you will design, develop, enhance and support our Service Management IT Solution and provide SME and knowledge to meet delivery needs and challenges.##

** What you’ll be doing
*** As a member of the Defence ASG team you will be responsible for the administration and maintenance of BMC Remedy ITSM platform for optimal performance
* Applying updates, monitoring, upgrades, processing queries and reports,
* Monitoring the entire system to make sure all system transactions are processed correctly.
* You will troubleshoot and resolve system and transaction issues and serve as a subject matter expert for BMC Remedy within secure platforms.##
** Essential Skills
*** Administration of Remedy ITSM platform, including integration aspects such as E-bonding, TSO etc...
* Server group structure
* CMDB Data loads
* Remedy administration experience.
* Automated foundation data loads##
** Benefits
* * Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:  
• 10% on target annual bonus  
• Access to an online private GP 24/7 for you and your immediate family  
• Market-leading paid carers leave with up to 2 weeks off  
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay  
• Discounted EE and BT products, including mobile and broadband  
• Market leading Pension scheme – 5% from you and 10% from us  
• Holiday purchase scheme  You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. Ready to connect for good and help shape the future? Apply now.
** About us
** BT Group was the world’s first telco and our heritage in the sector is unrivalled.  As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest…