IT​/Tech Technician, IT Support

Join a leading independent technology and services provider as an IT Support Analyst - L2 On-site.Job Overview:

• Role: IT Support Analyst - L2 On-site
• Location: Ipswich
• Contract: ASAP - 15th Feb'27
• Pay Rates:
• Umbrella Rate: £19.33/hour (via a Hays approved umbrella company).
• PAYE Basic Rate: £14.90/hour
• Hours: 37.5 hours a week. Monday - Friday.
• Time: 9:00 AM - 5:30 PM

Job purpose:The IT Support Analyst (L2) provides advanced on-site technology support to colleagues across customer office and contact centre environments. Acting as a senior "L2" resource, the role serves as the primary escalation point for complex user issues, technology incidents, workplace technology services, and operational support activities. The position combines hands-on technical expertise with service leadership, mentoring, and continuous improvement responsibilities to enhance colleague experience and ensure stable IT service delivery.Key

Responsibilities

• End User Support - L2 Level
• Provide advanced walk-up, Tech Bar, floor-walking, and desk-side support for complex technology issues.
• Act as the primary escalation point for incidents unresolved by L1 analysts.
• Diagnose and re...