IT Support Technician
Job in
Ipswich, Suffolk County, IP1, England, UK
Listed on 2026-09-03
Listing for:
Nextech Group
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
IT Support Technician - 1st / 2nd Line
Location: Ipswich, Suffolk
Salary: £27,000 - £30,000
Type: Full-time, Permanent
We are working with an established and growing Managed Service Provider (MSP) is looking for an IT Support Technician to join its technical team in Ipswich.
The Role
You will provide 1st and 2nd line IT support to a range of business customers, working from the office with occasional travel to customer sites across Suffolk.
Your responsibilities will include:
- Providing 1st and 2nd line technical support via helpdesk and on-site visits
- Troubleshooting Windows desktop environments and Microsoft 365
- Resolving basic networking issues
- Assisting with IT projects, upgrades and deployments
- Supporting hardware and software installations
- Developing your knowledge of servers, backups and IT security
- Working collaboratively with the wider technical team
- Participating in occasional out-of-hours support when required
About You
The ideal candidate will have:
- 2+ years' experience in an IT support role
- Good knowledge of Windows and Microsoft 365
- Understanding of basic networking
- Strong troubleshooting and problem-solving skills
- Good communication a...
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