Fire ICT Engineer

Suffolk County Council, Suffolk Fire and Rescue Service Address:
Ipswich East Fire Station, Suffolk, IP3 9SJ
- Onsite Salary: 34,434 per annum (pro rata for part time)

Hours:

37 hours per week

Contract:

Permanent Technology underpins every part of Suffolk Fire and Rescue Service, and your skills could help keep our organisation running smoothly.

From advanced communication systems and a state-of-the-art Fire Control suite to data and asset management, logistics and the always-on critical operational systems our teams rely on every day, ICT is the backbone of the Service, supporting every function that enables us to keep the people of Suffolk safe.

As we continue our digital and data transformation, we’re looking to recruit a Fire ICT Engineer to join our Fire ICT Team. The ideal candidate will want to work within a dynamic, essential and supportive public service organisation where they can make a real difference across a range of exciting projects.

If you’re passionate about finding new solutions and making a real difference, we want to hear from you.

Join Suffolk Fire and Rescue Service and reimagine the possibilities.

Your role and responsibilities Working in Fire ICT, your days will be varied and busy, and will include tasks such as:

Maintaining specialised systems such as radio communications, telephony (including Integrated Communication Control System), and emergency alerting platforms.

Providing technical support for IT infrastructure, networking, systems, and data centre technologies including installation, configuration, troubleshooting, and monitoring.

Participating in ICT projects and, following training, joining the on-call rota to support critical systems out of hours.

Implementing security measures to protect data integrity and confidentiality, ensuring compliance with ICT policies and regulations.

Responding to ITSM tickets daily, resolving issues where possible and escalating with full details to senior engineers, Fire ICT Managers or third parties.

What you will bring to the roleA genuine passion for technology and innovation, with curiosity about new tools, systems and ways of improving how we work.

A collaborative mindset, contributing positively to the team while also being able to work independently and use your own initiative.

A hands-on and flexible approach, adapting to a variety of tasks and changing operational needs.

A commitment to learning and continuous development, building your skillset and applying new knowledge to meet evolving business needs.

Transferable skills, fresh perspectives and new ideas, whatever your background - we welcome applicants with a range of experience.

Integrity, experience and enthusiasm, along with a strong commitment to delivering high-quality work.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, please apply, even if you don't meet all requirements. We would appreciate the opportunity to consider your application. The team You’ll be joining a supportive, forward-thinking ICT team where your expertise will make a tangible difference every day.

This is a place where you can get hands-on with real technical challenges including troubleshooting, problem-solving and delivering solutions that directly support our Service and our communities.

The Fire ICT Team looks after the critical blue light systems that keep Suffolk Fire and Rescue Service running. This includes the technology that alerts personnel to incidents, the mobile data terminals on fire engines that provide live information at the incident ground, our communication platforms (including mobile, Airwave and WiFi), and the systems that capture operational data used across the organisation to monitor and improve performance.

Based at Ipswich East Fire Station on The Havens, Ransomes Europark, the team supports equipment and systems across all thirty-five fire stations in Suffolk, as well as our primary and secondary Fire Control locations. No two days are the same. The wide variety of systems, environments and challenges you’ll work with will enable you to build new skills and gain valuable experience you won’t find in many…