Client Service Advocate

Join us at Gallagher Re, the trailblazers of the reinsurance world, where every day brings new opportunities to shape the future. We empower our clients with cutting-edge analytics and insights, providing them the confidence to make strategic decisions that transform industries. As a team member, you'll be at the forefront of innovation, translating data into impactful solutions and taking the reins of your career like never before.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking to recruit a dynamic and proactive individual to join our UK Team, as a Client Service Advocate, based in Ipswich.

In this exciting role, working across a varied client portfolio, the broad responsibilities are:

• Act as the key point of contact for clients on query resolution and ensuring effective management, understanding and delivery of client servicing needs.
• Responsible for account management and coordination of post placement services delivered to clients. Has a holistic understanding of client’s service requirements from placement of the business through to collection and settlement of claims, across multiple classes of business.
• Establish and maintain strong working relationships with clients, reinsurers, brokers and internal stakeholders, for account portfolio, to ensure best level of service is delivered in a collaborative manner.
• Customer service is, and has always been, a key differentiator in financial services. This role will require appropriate engagement with agreed clients, to ensure client service needs are understood, expectations are met and our service proposition is maintained. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing.

• Acts as point of contact to clients, brokers, reinsurers, local overseas offices and management for assigned accounts.
• Establish the services your client values, whilst providing clear, accurate, timely and relevant material, including MI, as required by stakeholders.
• Understand client’s business and their reinsurance programs, liaising with placement brokers to appreciate any specific client requirements.
• Establish and maintain strong working relationships with processing handlers and client service managers to deliver ultimate service to clients, increasing their awareness and knowledge of client specific requirements.
• Maintain and, where possible, improve client relationship by delivering expectations and client service needs in a timely fashion.
• Monitoring of program experience for assigned clients, being aware of any anomalies and escalating any concerns as appropriate.

• Maintains ultimate responsibility for coordinating and effectively managing all query resolutions. Also monitors, understands and coordinates on key financial metrics, for regular update and discussion with client.
• Works closely with broking team to ensure they are kept apprised of client service, issues and that developing situations are escalated as necessary.
• Undertake travel as required to client, reinsurer and/or other Gallagher Re offices to attend relevant meetings, then ensuring meeting notes and follow up actions are completed.
• Compliance with legal requirements, industry regulations, organisational policies and Gallagher Re best practice and professional codes
• Adheres to standard internal processes, policies and procedures, and other external regulatory requirements.
• Technical knowledge and understanding of reinsurance business, all servicing functions and multiple classes of business are necessary to service clients effectively. Servicing functions within remit are placement support, premium billing, claims and pro-rata processing.

• Educated to A-Level standard or equivalent
• CII qualifications or studying towards would be helpful
• Experience of a similar role within insurance or reinsurance is essential
• Strong IT skills (Microsoft Office).
• Excellent interpersonal skills (Written and Verbal).
• Attention to detail.
• Ability to coordinate and prioritise.
• Ability to build…