Claims Handler

Overview

Title:

Claims Handler

Location:

Ipswich & Martlesham
Salary:
Negotiable + Benefits

We are currently looking for an experienced claims handler to join the lively and welcoming teams in Ipswich and Martlesham (). You will work in both offices, albeit predominantly based in Martlesham. Our offices consist of a wealth of experience enabling the provision of independent advice and specialist expertise in various trade sectors including construction, manufacturing, transport, process, or the food industries.

The objective is to provide unbiased and informed choice, fantastic customer service and market buying power that delivers the right insurance protection.

• Proactively manage a caseload of claims from notification through to settlement.
• Check that cover applies, create necessary file/record and keep the Director/Account Executive/Handler up to date on the present position on various insurance claims.
• Handle claims allocated, including the creation of records and claim files, chase clients and insurers for outstanding documents, chase claims to a satisfactory conclusion, appoint Loss Adjusters/Engineers where appropriate, negotiate settlement with insurers, issue settlement cheques for applicable claims and maintain accurate computer records.
• Produce statistics and information as required by Directors/Account Executives/Handlers on claims for clients.
• Establish links with clients, insurers, loss adjusters, engineers and other relevant parties.
• Attend client meetings where appropriate.
• Be conversant with and adhere to the Company’s Complaints Procedures.
• Be conversant with Company Procedures Manual and the requirements of the FCA and implement and maintain procedures as stipulated.
• Ensure compliance with Health and Safety legislation and requirements and highlight and report any relevant situations.

• Minimum 5 years working in a claims environment.
• Broker experience preferred but insurer experience considered.
• Cross claims handling experience including motor, property, transit and liability.
• Excellent understanding of insurance claims, products and wordings.
• Good IT skills and ability with systems and procedures/processes.

• Competitive/Negotiable salary package & additional benefits.
• Joint pension contribution scheme.
• Career progression.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.