Claims Adjuster - Casualty

Claims Adjuster
- Casualty

London or Ipswich, UK

Explore. Analyse. Cultivate. Collaborate. Innovate.

Here at AXA XL, our Claims team sets us apart. Our experienced Claims professionals use their specialist expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development, and you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

The business we write is truly varied – from large global manufacturing, retail and hospitality risks to smaller, middle market companies, care homes and travel package providers both in the UK and globally. Building relationships with our clients and understanding their business is key and through transparent collaboration with them and any other relevant stakeholders, we can deliver the service that our clients have come to expect of us.

This is an exciting permanent opportunity for a claims professional to join our Property & Casualty Claims Department, based in both London & Ipswich. This role is within the Casualty team, working on Company paper commercial risks.

Depending on future work volumes, the opportunity may arise to work on the Ipswich Property and Construction Claims Team too. The team use their expertise to seamlessly handle even the most complex claims. Here at AXA XL, we believe we can continue to evolve and improve by creating an environment that fosters collaboration, customer service and colleague development. Our environment centres around the customer.

This role will suit someone who is interested in the field of Casualty claims, with the ability to adapt to changing workloads and someone who can communicate at all levels and who enjoys exposure to large corporate clients with a global reach.

You will be based in our London or Ipswich office; however, AXA XL has implemented a Smart Working initiative offering a hybrid way of working, combing both remote and office working. You may also be required, on the rarer occasion, to travel and attend our Ipswich office for the continued integration of our London and Ipswich based Claims teams.

This is a a regulated role under the Central Bank of Ireland’s Fitness and Probity regime.

What will your essential responsibilities include?

• Managing a portfolio of Public & Products Liability claims, as well as Employers’ Liability claims, up to a pre‑determined authority level. Pro‑active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise.
• Liaison with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility.
• Ensuring all claims are reserved wherever possible, within the company guidelines.
• Developing and maintaining excellent relationships with Underwriters, Actuaries and other internal departments as required.
• Providing guidance and direction to our Third‑Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements. The larger and more contentious matters will need to be reported up to the Management Team quickly and effectively.
• Effective diary management of all claims through use of a diary system, will allow handlers to review their claims every 90 days.
• Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy.
• Attending audit performance discussions with the key partners, ensuring that action points are tackled quickly and effectively. Proper oversight is critical.
• Working with Offshore / Shared Services to ensure delivery of the expected service, looking for ways to enhance and supplement the support we receive.
• Attending a range of underwriting driven meetings to explore and explain portfolio management performance and to offer opinion on the risks and businesses that we write.
• Preparing for and presenting…