Senior Account Executive - Property Insurance

By joining our business, you will become a key member of a growing Facultative Reinsurance Client Servicing team in Ipswich, working alongside sales and broking colleagues in London, our global network offices, our direct clients and our operational team in Mumbai. We place bespoke facultative reinsurance solutions for our diverse client base, ranging from large and small overseas insurance companies, local insurers and Lloyd’s Syndicates.

We are an integral part of the end-to-end client servicing function, beginning with the discussions with our clients to establish their reinsurance requirements alongside our brokers, through to the completion of the reinsurance product. Our brokers approach the reinsurance market, to tailor a structured reinsurance programme to meet our clients’ needs.  We work closely with the London market brokers during the process to assist them with the co-ordination of the placement, keeping the client up to date on progress.

The Role:

Work alongside Brokers and Client Relationship Managers to understand the client’s business and their risk management needs, to look for solutions to deliver those needs

Provide excellent ongoing service throughout the life cycle of a clients’ policy. Understand and apply the business unit policies and procedures. Provide technical, industry and subject matter expertise where required. Draw upon expertise within specialist technical teams within the Business Unit (BU) and across the Group for the benefit of the client as required. Liaise with clients and build strong relationships.

Work alongside (and provide direction as appropriate) the Mumbai Placing & Billing Team (P&B), by logging requests on Service Hub so they can prepare MRC’s (Market Reform Contracts), Invoices and Evidence of Covers (EOCs)
Produce renewal documentation with guidance from brokers and support from the Mumbai Placing & Billing Team.

Coordinate with Mumbai Placing & Billing Team on queries, errors, revisions etc.

Issue accurate documentation to the client in a timely manner.

Respond quickly and accurately to new business requests. Maintain the placement file on the Electronic Filing System/Document Management System (DMS)
Conduct Know Your Customer checks (KYC) and refreshers as and when required

Perform Sanctions Checks on SMART tool through coordination with Lead Broker on resolution of issues and queries

Perform Third Party Approval process by populating the Third-Party Scorecard through coordination with Lead Broker on resolution of issues and queries

Check Market Security for TOBA (Terms of Business Agreement) status of markets being proposed and advise to Lead Broker Check Market Security for the status of carriers being used (including the use of any non-approved market letters, fact sheets as required), and ensure these are provided to the client at Indication / Quote stage as necessary.

Prepare CEM (Client Excellence Model) Quote-to-Client (QTC) and Confirmation of Cover (CoC) where requested.

Check organisations are setup (Client, Insured, Reinsured, Reinsurers, Third Party etc.) on Eclipse and initiate actions accordingly if notBe the first point of contact for all internal queries (including Accounting & Settlement (A&S)) aiming to resolve all internal queries independently Placement Management Check policies/contracts/endorsements, market presentations and client documentation as appropriate before issuing to the client or underwriter. Provide accurate mid-term adjustment documentation to the client as and when required throughout the policy period.

Operational and Service Delivery Deliver ongoing high level end-to-end client service, ensuring adherence to Willis Towers Watson Group policies, procedures and all regulatory requirements for client activity. Respond to clients in a timely manner to ensure optimum client retention rates. Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels. Manage Key Performance Indicators (KPI’s)/Service Level Agreements (SLA’s) to ensure targets are met.

Support the implementation of any new processes/procedures that are put in place. Ensure adherence to…