Claims Handler-Credit Hire​/Personal Injury

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We are looking for an enthusiastic and motivated Motor Claims Handler to join our Ipswich team and handle a case load of Credit Hire annd Personal Injury claims. This is an excellent opportunity to play a key role in supporting our customers through their claims journey, delivering a high level of service while managing your own portfolio of cases.

You’ll be joining a business built on integrity, innovation and collaboration, where we prioritise client success, employee development and delivering exceptional claims solutions. We actively support career progression, including opportunities to gain formal insurance qualifications.

This role is office based so being able to commute to Ispwich 3 days a week is a requirement.

• Manage a portfolio of motor claims (damage and credit hire) from first notification through to settlement
• Investigate claims and make decisions on liability and quantum within your authority level
• Negotiate settlements effectively, ensuring fair and timely outcomes
• Liaise with a variety of stakeholders including clients, brokers, suppliers, claimants and their representatives
• Deliver excellent customer service across multiple communication channels, including phone and email
• Proactively manage claims to reduce lifecycle and achieve the best outcome for all parties
• Ensure all claims are handled in line with internal policies, regulatory requirements and service level agreements
• Manage your workload effectively to meet team targets and expectations

• Base understanding of insurance principles
• Experience handling motor claims, including accidental damage and third-party damage
• Knowledge of credit hire/Personal Injury claims is desirable but not essential
• Excellent customer service skills with the ability to empathise and build rapport
• Excellent communication skills, both written and verbal
• Good attention to detail, accuracy and organisational skills
• Ability to manage your own workload and meet performance targets
• Fanntastic problem-solving skills and proactive approach to claims handling
• Willingness to learn, develop and progress within the role
• Eligible to work in the UK

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch.

We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)