Quality Assurance Consultant Global Claims

Quality Assurance Consultant - Global Claims

London, UK

The Global Claims Quality Assurance team help AXA XL Claims deliver consistently high standards of service, governance and regulatory compliance across our global business.

We are looking for a QA Consultant to support the UK & Lloyd's market. Working closely with claims leaders and colleagues across the global QA team, you will help assess claims performance, identify opportunities for improvement, analyses trends and support initiatives that enhance customer and business outcomes.

This role offers a broad view of the claims' function and provides the opportunity to influence operational excellence, governance and continuous improvement across one of the world's leading specialty insurers.

What you’ll be doing

What will your essential responsibilities include?

• Conduct quality assurance reviews and thematic assessments across the UK & Lloyd's claims portfolio.
• Identify trends, risks, strengths and opportunities for improvement, using findings to drive better claims outcomes.
• Analyze claims data to support decision-making, performance monitoring and continuous improvement initiatives.
• Partner with claims teams to provide practical feedback, coaching and guidance.
• Support compliance with regulatory, Lloyd's and internal requirements.
• Prepare and deliver reports, presentations and insights to claims leadership and key stakeholders.
• Share best practice and lessons learned across the global claim's community.
• Build effective relationships across Claims, Risk Management, Compliance and Internal Audit functions.
• Support claim-related projects and strategic initiatives as required.
• Contributes to the development and ongoing enhancement of quality assurance processes and methodologies.

Finally, and in addition to the above key accountabilities, you may be required to undertake other duties from time to time as the Company may reasonably require.

You will report to the Claims Quality Assurance Manager.

What you’ll bring

We're looking for someone who has these abilities and skills:

• Experience in insurance or reinsurance claims.
• ACII qualification or equivalent professional qualification preferred.
• Good understanding of the Lloyd's and London Market environment.
• Analytical skills with the ability to interpret data and identify meaningful insights and trends.
• Experience using Excel and Power BI or similar analytical tools.
• Excellent written and verbal communication skills, including the ability to present information clearly to a range of audiences.
• Organizational skills with the ability to manage multiple priorities.
• Collaborative approach to build relationships and influence stakeholders at all levels.
• Curious, proactive and committed to continuous learning and improvement.
• Additional language skills, particularly Spanish or French, would be advantageous.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.

It's about helping one another - and our business - to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at  AXA XL is an Equal Opportunity Employer.

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

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