Multinational Client Management Associate Global Specialist

Description

Great opportunity to join our Multinational Client Management team as an Associate Global Specialist
, responsible for delivering day-to-day client service to allocated multinational clients and supporting new and existing business within the relevant Business Area.

• Support the delivery of the annual service plan for each Multinational Client
• Coordination and consolidation of renewal data and the collection process.
• Provide input into strategy meetings with clients, brokers and insurers
• Monitor and support the meeting of agreed KPI's with insurer regarding local policy and certificate issuance, together with premiums collections and cashflow
• Input or production of premium allocations to ensure these are benchmarked with local norms, comply with local tariffs etc.
• Managing the coordination and distribution of network fees
• Coordinate instructions of group programmes to broker network and local client operations (where required) including the overseeing of relevant documentation
• Manage production of certificates requested for overseas operations with the insurer and/or local broker where required.
• Collect and consolidate local policy summaries (covers, limits, insurers, premiums remuneration etc) to ensure:
  • compulsory covers are purchased
  • no duplications with global programmes
  • local policies dovetail with global programmes
  • adherence to group risk purchasing philosophy
  • compliance with remuneration parameters

• Provision of information on admitted/non-admitted, compulsory covers and other regulations and practices.
• Provision of underlying insurance details to broking teams where DIC/DIL cover is arranged.
• Provide advice to colleagues and clients on the operation of global programmes.
• Advise colleagues and clients on the structure of global programmes to ensure compliance with local legislation, practices and related issues i.e. provision of information on admitted/non-admitted, compulsory covers and other regulations and practices
• Advise colleagues and clients on insurers capabilities to deliver global solutions
• Troubleshoot issues including mid-term changes, chasing premiums, requests and claims.

• Preferably educated to A Level standard with relevant industry experience.
• Preferably holds, or is working towards, the ACII professional qualification
  .

• Intermediate level IT skills (Microsoft Office suite)
• Comprehensive knowledge of insurance and underwriting in order to deal effectively with client needs
• Strong interpersonal and communication skills with the ability to build relationships with new clients and insurers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent BU and the wider Willis Group with a high level of credibility
• Excellent client focus with proven experience of delivery of high levels of client service
• Ability to analyse situations and provide recommendations to identify optimum solutions
• Good understanding of the processes that support the operating model and strategy for the BU and Willis GB overall
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of data analysis and presentation skills

Enjoy a benefits package designed to help you thrive, both professionally and personally.

• 25 days of annual leave plus an extra WTW day to relax and recharge.
• Private healthcare, life insurance, group income protection, and regular health assessments.
• Defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• Hybrid working options.
• Access to an employee assistance programme.
• Fully paid volunteer day to make a difference in your community.
• An electric vehicle car scheme.
• Share scheme.
• Cycle-to-work programme.
• Dental and optical cover.
• Critical illness protection.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

Start making the most of your career and wellbeing with a range of benefits tailored for you.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all…