Programme Manager

Job Title: Program Manager

Contract Type: Contract

IR35: Inside

Contract Length: 6 months + Likely extensions

Location: 3 days on-site, with the potential to reduce on-site presence after the initial project phase.

Mandatory experience: Recent Travel experience

Start Date: ASAP

Montash are partnering with a well known hospitality provider, who are seeking an experienced Programme Manager to lead the final and most critical phase of a major strategic transformation. This role will drive the replacement of a long-running customer platform and the integration of new revenue management capabilities.

The programme is at a pivotal point following previous delays and resets. We need a leader who can restore momentum, strengthen governance, rebuild confidence across teams, and ensure a successful phased go‑live.

Industry experience in travel, transport, or hospitality is mandatory.

This is a key hire with a fast‑moving, one-stage interview process
.

• Lead delivery of a complex, multi‑stream transformation aligned with business and customer strategy.
• Own programme scope, KPIs, milestones, and C‑level reporting.
• Provide clear direction across all work streams and rebuild confidence through strong governance and transparency.

• Step in to unblock delivery, support project managers, and tighten planning, RAID, and execution.
• Manage interdependent schedules with seasonal constraints and lead cutover and BAU transition.
• Oversee integration of revenue management capability and maintain full budget ownership (~£7.5m).

• Lead the final phase of a multi‑year customer‑facing system replacement requiring reset and re‑alignment.
• Hold offshore vendors accountable for quality, timelines, and product completeness.
• Drive UX and customer experience enhancements following earlier go‑live phases.

• Deliver cross‑programme change plans to support adoption of new systems and processes.
• Lead communication, training, and readiness to ensure smooth and sustainable change.

• Engage and influence senior leaders with clear communication and credible challenge.
• Rebuild trust across teams and partners, enabling timely decisions and maintaining programme momentum.

Please complete the qualification questions, and the team will review your CV and reach out to you directly if relevant.