Sales administration supervisor

The Role

This newly created Sales Office Administration Supervisor position will work alongside two existing Sales Order Processing Supervisors, leading a team of three.

You will take responsibility for developing the Administration function, overseeing daily operations and ensuring high standards of performance and customer service. A central focus of the role is managing the customer approval and onboarding process from start to finish — proactively liaising with customers and internal stakeholders, reviewing documentation and keeping applications on track to meet KPIs.

Monday – Friday, 9am–5pm, Ipswich (fully onsite initially).

• Supervising and mentoring the Sales Office Administration team, monitoring performance and supporting development.
• Managing the full customer approval and onboarding process.
• Reviewing pre-qualification questionnaires and required documentation.
• Tracking application progress and maintaining proactive communication.
• Overseeing invoicing, credit notes and centralised inbox management.
• Producing and analysing departmental reports to drive improvements.

• Strong administrative background, with supervisory or team leadership experience preferred.
• A confident, articulate communicator who enjoys building relationships, mentoring and developing others.
• Excellent attention to detail, with the ability to meet deadlines in a fast-paced environment.
• Highly organised and delivery-focused, with strong problem-solving skills.
• Proficient in Microsoft Office (Word, Excel, Access) with strong overall computer literacy.

This is an excellent opportunity to step into a leadership role within a successful, people-focused organisation that values collaboration, development and long-term career progression. If you’re looking for a varied supervisory role where you can genuinely make an impact, this could be your next move.