Practice Manager; CQC Registered Manager

Practice Manager (CQC Registered Manager)

The University of Suffolk Dental Community Interest Company (CIC) is seeking an experienced Practice Manager (CQCRegistered Manager) to lead the day to day operational management of ourNHS dental service in Ipswich.

This is a senior, practice-based leadership role with statutory responsibility for CQC compliance
, operational performance, workforce management and patient experience. The post holder willact as the main onsite leader, ensuring the delivery of safe, effective,prevention led NHS dental care to local communities, while fostering apositive, inclusive and high performing culture.

• Providevisible leadership for the daily operational management of a busy NHS dentalpractice, ensuring efficient patient flow, clinic utilisation and service delivery.
• Act as the CQCRegistered Manager
  , maintaining full compliance with regulatory, governance and safeguarding requirements.
• Lead and coordinate preparation for CQC inspections, NHS commissioner reviews and internal audits, ensuring action plans are implemented and evidenced.
• Line manageadministrative and clinical support staff, overseeing recruitment, induction,appraisal, probation, performance management and mandatory training.
• Promote apositive workplace culture focused on professionalism, wellbeing, inclusion and continuous improvement.
• Overseepatient experience, including complaints handling, feedback and access forvulnerable and priority population groups.
• Monitor NHSdental activity, claims and performance data, working closely with financecolleagues to ensure accurate reporting and contract delivery.
• Work collaboratively with clinical leads, operational leads and University colleagues to integrate service delivery with education and training activity.

This post is subject to a 6 month probationary period and enhanced DBS clearance. The role may occasionally require evening orweekend working to meet service needs.

We are an innovative Dental Social Enterprise that really wants tomake a different to people through the delivery of accessible NHS dental care. We are a purpose-led and values-drivenorganisation. Our mission is clear; weare here to deliver ordinary dental care with extraordinary care.

This is an opportunity to play a key leadership role within an innovative NHS dental CIC, delivering prevention focused care while supporting workforce development and education in partnership withthe University of Suffolk.

Please refer to the attached job description for more information on this role. This can be found in the supporting files section.

• Strong working knowledge of CQC standards and NHS dental contract operations.
• Understanding of HR, governance and compliance processes.
• Ability to analyse performance and financial data and produce clear reports.
• Excellent leadership, organisational, communication and IT skills.

• Proven experience managing a busy healthcare or dental service.
• Experience working as a CQC Registered Manager.
• Demonstrable staff management experience, including recruitment, appraisal, performance management and employee relations.
• Experience investigating and responding to patient complaints.
• Understanding of the Higher Education Sector in a dental/health setting.

• Approachable, resilient and detail focused.
• Strong commitment to patient safety, NHS values and equality, diversity and inclusion.
• Ability to work flexibly and lead with professionalism, fairness and integrity.

• Level 5 qualification (or equivalent experience) in Business Management or a healthcare/dental setting.
• Registered with the Care Quality Commission as a Registered Manager.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.