Team Leader, Management

Position

Full-time Permanent Mid-level Senior

The Team Leader is responsible for managing the staff team and overseeing the delivery of high-quality, person-centred care and support to clients living in their own homes or accessing community services. This role involves managing house leads and support staff to ensure care is delivered in line with Care Quality Commission (CQC) regulations and organisational standards. The Team Leader is accountable for staff performance, service quality, and ensuring that all documentation and outcomes reflect best practice and regulatory compliance.

• Manage, supervise, mentor, coach and support House Leads and support staff in delivering care and support services.
• Set clear expectations and hold staff accountable for performance, conduct, and quality of care. Conduct disciplinary actions, grievances and performance management across all areas of the team if required.
• Provide coaching, guidance, and performance feedback to ensure continuous improvement. Hold staff and yourself accountable for business requirements and outcomes.
• Support recruitment, induction and training of new staff.
• Responsible for Health and Safety across all teams.
• Responsible for safeguarding and promoting safety and wellbeing across clients and staff.
• To meet company requirements and hold self to high standard and be flexible to work with any client at any time as part of personal growth.
• Meet with House leads weekly to ensure client compliance to CQC and progression and care plans, and upskill knowledge and practice.

• Ensure care is person-centred, outcome-focused, and tailored to individual client needs.
• Ensure a bi-monthly team meeting is held for every client with all staff present physically or on Teams.
• Ensure clients have a say in all their support needs, completing client support plans with clients present where possible.
• Actively participate in on call shifts.
• Ensure medication is accurate and any concerns are flagged immediately to Registered Manager.
• Ensure each staff member has a monthly supervision ensuring that objectives are set and reviewed against the job description and business requirements. Clearly showing developmental needs and ensuring that training is up to date and completed for all of the team.
• Ensure competencies are completed and in date for all of the team, and yourself.
• Regular spot check and review each member of staff so accurate feedback can be given, ensuring good knowledge of the strengths, development areas and concerns within the team. The team leader is ultimately responsible for all aspects within their team of staff management and development.
• Monitor service delivery to ensure it meets CQC standards and internal policies.
• Conduct regular audits of care records, support plans, and staff documentation, ensuring each client has a comprehensive, accurate and valid care plan, risk assessment, information on BIRDIE and all required documents at all times.
• Promote a culture of dignity, respect, and independence for all clients.
• Lead with integrity and inclusion to meet business values and vision.

• Coordinate staff rotas and ensure adequate coverage across services, ensuring all your clients shifts are covered by knowledgeable staff if not shadow shifts are in place. Check Rotas daily / weekly to ensure quality.
• Respond to incidents, safeguarding concerns, and service issues in a timely and professional manner. Respond to concerns on BIRDIE within 24 hours. Ensuring that feedback is given, documented and actions taken within 24 hours.
• Ensure emails are read and responded to daily, chasing for responses if they have not been given.
• Liaise with the Registered Manager to report on service performance, risks, and improvements.
• Ensure that the company Values and Vision are embedded and demonstrated, with correction in place if they are not.
• Ensure staff support, mentoring and coaching is documented and there is frequent liaison with the training team.
• Oversee the staff holiday ensuring that staff are available to cover shifts, and that holiday is taken throughout the…