Shop Manager

Shop Manager – Oxfam GB

Oxfam is a global movement working to end poverty. Our shops are the heart of our charity, raising vital funds and increasing public awareness. As a shop manager, you will be the only paid member of staff in a volunteer‑operated shop. You will motivate your team, create a safe and energised work environment, maintain high standards, drive business results and be accountable for the shop’s performance.

Commercially aware, you will constantly look for new business opportunities, delegate tasks to volunteers, motivate yourself and others, and manage time under conflicting priorities. You enjoy working with people, are an excellent communicator, and thrive in a fast‑paced environment.

• Significant leadership qualities and experience.
• Ability to build, retain and develop a team.
• Strong drive to achieve results through others.
• Ability to delegate, coach and listen.
• Enjoys working with people and has a friendly and approachable manner.
• Ability to manage time under conflicting priorities.
• Capacity to demonstrate resilience to everyday pressures.
• Excellent communication skills.
• Ability to motivate self and others.
• High level of motivation, enthusiasm and a sense of fun.
• Open and adaptable to change, supporting others through it.
• Commercial awareness and judgement.
• Ability to establish and maintain successful retail processes and merchandising.
• Ability to understand and interpret basic financial reports.
• IT literacy and numeracy skills.
• Eager to adhere to Oxfam’s principles and values and promote diversity and gender rights.
• Commitment to equity, diversity, gender, child safety and staff health and wellbeing principles.

Oxfam is committed to preventing any unwanted behaviour at work, including sexual harassment, exploitation and abuse. We promote the welfare of children, young people and adults and uphold a high priority on recruiting staff and volunteers who share and demonstrate our values. Diversity and gender equality are encouraged and welcomed.

As part of your online application, upload your most recent CV and a covering letter explaining your suitability against the essential criteria listed above. All offers of employment will be subject to satisfactory references and appropriate screening checks, including criminal records and terrorism finance checks. Successful candidates for this post will also be subject to extensive background checking, including a Disclosure and Barring Service (DBS) check, as this role involves unsupervised access to children and vulnerable people.