Operations Manager; E&W

We’re looking for an Operations Manager to join our team. This role helps the business grow and succeed by ensuring store operations run smoothly and creates a better place for customers and colleagues.

• Be accountable for the end‑to‑end process of all operations within the store, ensuring appropriate resources deliver routines to the highest standard.
• Continually identify, develop and mentor talent across the store and wider region to create a pipeline of successors.
• Continuously build the capability of the Management team through stretching their accountability and creating a plan for development areas.
• Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same.
• Be an expert in safe and legal compliance, ensuring all departments and colleagues adhere to food safety laws.
• Support Managers with forward‑thinking action plans to increase departmental performance.
• Contribute to the development of the annual Store plan, using a commercial mindset to identify opportunities that maximise performance.
• Use freedom within the framework to develop local ideas that exceed sales targets and drive performance while motivating colleagues.
• Build relationships with all key stakeholders to involve the right people in delivering continuous improvements that benefit the customer.
• Lead by example to deliver exceptional standards and performance across the store, focusing on what matters most for customers.
• Oversee all processes in store that affect product availability for customers, building Management team capability to feedback to respective business areas and continuously improve the customer experience.
• Make time to understand customers directly how we can improve our daily offer and integrate their feedback into improvement plans, working with central teams to provide insight and opportunity to continually improve the service we offer.

We offer a competitive salary and a superb benefits package that includes a generous bonus, an attractive pension scheme, private healthcare, a colleague discount encouraged to share with family and friends, and family‑friendly policies such as 26 weeks maternity and adoption leave plus neonatal and fertility leave.

Our Operations Managers must have prior experience in the retail industry and have managed a large customer‑facing, high‑turnover operation (over £150k turnover per week).

• Strong leadership skills with the capacity to listen and respond.
• The ability to influence, listen and understand the external perspective to inspire and think broadly about new ways of doing things.
• Strong coaching skills; able to give feedback to ensure common ways of working.
• A passion for driving talent and creating a successful team culture.
• The ability to resolve challenges and build trust between the full store team.
• Set clear objectives that link directly to each department and are aligned with company priorities.
• The power to create a culture that fosters and values collaboration.

We are an equal opportunities employer and welcome applications from all sections of the community.