Parking Supervisor

Position Overview

We are seeking an individual with strong customer service and interpersonal skills to oversee and lead the effective utilisation of SZC Park and Ride locations, ensuring all locations are fully and appropriately covered at all times.

• Lead and supervise operational activities across Park & Ride sites and local towns/villages.
• Champion health, safety and security standards, ensuring full team compliance.
• Manage staff rotas and annual leave planning to maintain effective coverage.
• Resolve day‑to‑day operational issues, escalating key risks with proactive solutions.
• Oversee the Parking Team, ensuring accurate checks, reporting, and communication of campaigns.
• Maintain accurate records of car park scans, fly‑parking incidents, and shift reports.
• Represent the organisation at community, council, and client meetings.
• Communicate key messages from weekly briefings and ensure actions are delivered by the team.
• Deliver outstanding customer service and act as a role model for company values and behaviours.
• Engage, support and mentor colleagues, with awareness of wellbeing and mental health.
• Support travel inductions, run operational reports, and present data as required.
• Mentor DRIVE Academy colleagues and support development and career progression.
• Champion colleague engagement initiatives, including survey action plans.
• Ensure compliance with all company policies, procedures, and reasonable management requests.

• Excellent knowledge of Microsoft Office based packages.
• Management/Team Leader experience.
• Customer Service background.
• A flexible approach to working hours as we are a 24/7 business.
• Driving Licence (essential).
• L3 Team Leader qualification (desirable).
• PCV licence holder (desirable).
• Knowledge of the transport sector (desirable).
• Knowledge of domestic and EU driving regulations (desirable).

• Annual pay review.
• Smart health cover – our award‑winning employee assistance program offers 24/7 confidential support for you and your family.
• Pension – 5% contributory pension matched by us.
• Free bus travel & significantly reduced rail travel for you & your family members.
• Employee retail discount scheme.
• Employee Life Cover 24/7.
• Employee Assistance Programme.
• Discounted gym membership.

SPS Bus welcomes applicants from all backgrounds and is committed to diversity and inclusion regardless of gender, race, religion, disability, sexual orientation, or age.

• All employees must be willing to undergo the Baseline Personnel Security Standard (BPSS) check and obtain a DBS certificate.
• These checks help ensure the honesty and integrity of individuals working at a Nuclear Licensed Site or with sensitive nuclear information.