Credit Control Manager

Role Overview

We are currently recruiting for a Credit Control Manager to lead our passionate and driven team based at our Ipswich office, on a hybrid basis.

• Oversee the Credit Control team, motivating and managing the teams and taking responsibility for their overall output.
• Working closely with other department managers to ensure we are working in the most efficient way.
• Ensuring individual and team KPis are achieved within the team.
• Manage and develop the Credit Control team, including coaching and supporting the existing team and facilitating comprehensive inductions for new members of the team.
• Build and maintain relationships with major stakeholders.
• Work alongside the finance team leaders in each key business area to ensure that the function is providing the best available data to support the business operations.
• Implement and continual improvement of internal controls, harmonising processes to best practice.
• Creation of compliance frameworks and driving best practices within the systems environment.
• Ensuring correct training is provided to staff within the Credit Control function and other departments across the business.
• Produce valuable management information capable of driving strategic decision making.
• Delivery of all reports, schedules, and information to relevant stakeholders within tight deadlines.
• Identification, management, and resolution of potential problem accounts and raise to the manager if needed.
• Drive system upgrades and development for the credit control team, ensuring workflows are correctly followed.

• Demonstrable experience managing a successful credit control function.
• Strong leadership experience, including coaching and team development.
• Strategic skills and ability to drive continual improvement across the full function.
• Proven experience designing and maintaining internal control frameworks.
• Effective communication across a range of stakeholders to ensure outputs from the function are maximised.
• A results driven and positive approach, with a particular interest in inspiring and driving teams to achieve success within a fast paced and dynamic business.
• An eagerness to continuously improve learning and development within your team, yourself and the wider business, to drive knowledge, understanding and strong business partnering within Credit Control.
• High level of Microsoft Excel competency.

• Experience using Microsoft Dynamics 365 and OCR technology.

• OCS is ranked 36th on Glassdoor’s Best Companies to Work For in 2025, reflecting our dedication to building a supportive workplace where colleagues feel valued and motivated.
• The Catering team offers breakfast and lunch services at our Ipswich head office, along with free coffee, hot chocolates and a replenishable fruit basket.
• We invest in our colleague’s futures: the OCS Academy provides a range of courses and resources that allow you to grow your personal skills and advance your career.
• The Hapi app gives access to exclusive discounts, rewards and wellbeing resources.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.