Hybrid Workforce Management Lead; Forecasting & Scheduling
Job in
Ipswich, Suffolk County, IP1, England, UK
Listed on 2026-07-15
Listing for:
Fred. Olsen Cruise Lines
Full Time
position Listed on 2026-07-15
Job specializations:
-
Management
Operations Management, Project & Program Management
Job Description & How to Apply Below
Fred. Olsen Cruise Lines is seeking a proactive Workforce Management Manager for our customer-focused contact centre.
The role involves leading forecasting, scheduling, real-time management and performance analytics to optimise staffing and service delivery across a vibrant cruise environment. Based at our Head Office in Ipswich with a hybrid pattern: 3 days in the office and 2 days at home, this full-time position offers 35 hours per week (Mon-Fri, 9:00am-5:00pm).
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