Practice Manager

• Provide strategic advice, direction and hands-on leadership support to our four GP Partners, helping translate their vision into deliverable strategic plans.
• Support, mentor and hold accountability for our established Operations Manager, strengthening the senior management team.
• Ensure the practice consistently meets and exceeds CQC and contractual compliance requirements.
• Lead on estates, business continuity and organisational resilience.
• Champion digital transformation and quality improvement, building on the innovative approaches already earning external recognition.
• Administer Wolsey PCN matters and support our Clinical Director, while building strong relationships with the ICB and wider system partners.
• Help protect and grow a supportive, patient-friendly culture in which staff can thrive.

To provide strategic and operational leadership across all non-clinical services at Cardinal Medical Practice, supporting the Partners in delivering sustainable, high-quality, patient-centred primary care.

• GP Partners day-to-day strategic and operational partnership
• Operations Manager direct line management, mentorship and accountability
• Wider practice team clinical and non-clinical staff at all levels
• Wolsey PCN Clinical Director and PCN team
• Integrated Care Board (ICB), NHS England and other system partners
• Patients and patient participation groups

• Provide strategic leadership and day-to-day operational oversight of the practice.
• Support delivery of the practice's strategy and business plan, working closely with the Partners.
• Help partners lead on finance, governance, workforce and estates oversight.
• Ensure CQC readiness, effective risk management and robust business continuity arrangements.
• Support, develop and hold to account the Operations Manager and members of the Senior team.
• Lead relationships with Wolsey PCN, the ICB and partner organisations.
• Drive digital transformation, quality improvement and service redesign.
• Promote a positive culture focused on teamwork, staff wellbeing and continuous improvement.

Cardinal Medical Practice is a thriving, forward-thinking training practice in Ipswich, proud of its patient-friendly and patient-focused culture and of a working environment in which staff are genuinely supported to thrive. Our four GP Partners are hardworking, forward-thinking clinicians committed to developing and delivering ever better patient care, and who now wish to appoint an experienced, ambitious and values-driven Practice Manager to provide the strategic leadership, guidance and accountability that will take the practice further still.

This is a pivotal senior leadership role at an exciting stage of the practice's development. You will work closely with the Partners-providing direct support to and management of our well established and experienced Operations Manager, thus strengthening our senior management team. Your ongoing Management support will also allow and enable clinicians to focus on providing excellent patient care.

Cardinal Medical Practice has recently been commended in the Research and innovation category at The Norfolk and Suffolk Health and Care Awards recognition that reflects the forward-thinking delivery models we are proud to be adopting, and the ambition we are looking for in our next Manager.

1 - Strategic Leadership & Partner Support

Provide strategic advice, guidance and hands‑on leadership to the four GP Partners, who are highly committed, hardworking clinicians reliant on strong strategic direction so they can focus on delivering excellent patient care.

Act as a trusted advisor to the partnership, translating strategic objectives into practical, deliverable plans across workforce, finance and estates.

Support and hold accountability for the established Operations Manager, providing clear mentorship and a framework for shared decision‑making across the senior management team.

2 - Governance, Compliance & Risk

Ensure the practice consistently meets CQC standards and all contractual obligations, always maintaining inspection‑ready systems, policies and evidence.

Help support partners with…