Practice Manager

Salary: Competitive, dependent on experience

Cardinal Medical Practice is a thriving, forward-thinking training practice in Ipswich, proud of its patient‑friendly and patient‑focused culture and of a working environment in which staff are genuinely supported to thrive. Our four GP Partners are hardworking, forward‑thinking clinicians committed to developing and delivering ever better patient care, and who now wish to appoint an experienced, ambitious and values‑driven Practice Manager to provide the strategic leadership, guidance and accountability that will take the practice further still.

This is a pivotal senior leadership role at an exciting stage of the practice’s development. You will work closely with the Partners‑providing direct support to and management of our well established and experienced Operations Manager, thus strengthening our senior management team. Your ongoing Management support will also allow and enable clinicians to focus on providing excellent patient care.

Cardinal Medical Practice has recently been commended in the Research and innovation category at The Norfolk and Suffolk Health and Care Awards — recognition that reflects the forward‑thinking delivery models we are proud to be adopting, and the ambition we are looking for in our next Manager.

• Provide strategic advice, direction and hands‑on leadership support to our four GP Partners, helping translate their vision into deliverable strategic plans.
• Support, mentor and hold accountability for our established Operations Manager, strengthening the senior management team.
• Ensure the practice consistently meets and exceeds CQC and contractual compliance requirements.
• Lead on estates, business continuity and organisational resilience.
• Champion digital transformation and quality improvement, building on the innovative approaches already earning external recognition.
• Administer Wolsey PCN matters and support our Clinical Director, while building strong relationships with the ICB and wider system partners.
• Help protect and grow a supportive, patient‑friendly culture in which staff can thrive.

Our duties are grouped under seven key themes, reflecting the breadth and strategic nature of the role:

• Strategic Leadership & Partner Support
• Provide strategic advice, guidance and hands‑on leadership to the four GP Partners, who are highly committed, hardworking clinicians reliant on strong strategic direction so they can focus on delivering excellent patient care.
• Act as a trusted advisor to the partnership, translating strategic objectives into practical, deliverable plans across workforce, finance and estates.
• Support and hold accountability for the established Operations Manager, providing clear mentorship and a framework for shared decision‑making across the senior management
• Governance, Compliance & Risk
• Ensure the practice consistently meets CQC standards and all contractual obligations, always maintaining inspection‑ready systems, policies and evidence.
• Help support partners with information governance, health and safety, safeguarding oversight and risk registers, embedding robust policies across the whole team.
• Maintain oversight of complaints, significant events and clinical governance processes, working closely with clinical leads to drive learning and improvement.
• Support the partners and the outsourced practice finance function, ensuring long‑term sustainability and value for money.
• Lead estates management, including current premises development, and health and safety compliance across all practice sites.
• Develop and maintain robust business continuity plans so the practice remains resilient.
• Workforce & Operational Management
• Support the professional development of the Operations Manager and wider administrative team leads, embedding a culture of accountability and continuous learning.
• Provide recruitment oversight and HR leadership that promote a supportive, patient‑friendly and staff‑friendly working environment.
• Maintain your own Professional Development with the support of the Partners, undertaking self‑reflection, appraisals and peer support from colleagues including other local Practice…