Client Affairs Team Lead

Suffolk County Council Address:  Beacon House, Ipswich, Suffolk, IP1 5PB
- Hybrid Salary: 34,434 per annum (pro rata for part time)

Hours:

37 hours per week, flexible working options available

Contract:

Permanent At Suffolk County Council, every role is a chance to create positive change.

As a Client Affairs Team Lead within our Financial Inclusion and Advice Service (FIAS), you'll help some of Suffolk's most vulnerable residents by ensuring their finances are managed safely, effectively and compassionately. You'll lead a dedicated team supporting people through Department for Work and Pensions (DWP) Appointee ships and Court of Protection Deputyships, helping to protect their financial wellbeing and independence.

Join us and turn your passion for leadership, customer service and complex financial administration into meaningful action.

Reimagine the possibilities.

Your role and responsibilities

As our Client Affairs Team Lead, you will provide leadership, guidance and operational oversight to a team delivering specialist financial management services on behalf of adults supported by Adult Social Care.

This is a varied and rewarding role where no two days are the same. You may be supporting colleagues with a complex deputyship case, overseeing Court of Protection processes, ensuring compliance with Office of the Public Guardian requirements, responding to customer feedback or identifying opportunities to improve service delivery.

You will:lead, motivate and develop a team of Client Affairs Officers and Assistants, fostering a positive and high-performing culture.provide expert advice and support on complex Court of Protection Deputyship and DWP Appointeeship cases.oversee Court of Protection applications, Office of the Public Guardian reporting requirements and associated statutory responsibilities.monitor financial transactions, property-related matters, charging arrangements and customer finances, ensuring compliance and accuracy.manage

complaints, compliments and customer feedback, promoting a responsive and person-centred approach.develop and improve procedures, working closely with Adult Social Care colleagues and partner organisations to deliver the best possible outcomes for customers.ensure high standards of governance, financial stewardship and service delivery across the team.

This is an excellent opportunity for someone who enjoys leading people, solving complex problems and delivering services that make a meaningful difference every day.

You will need

We're looking for a supportive and motivated leader with excellent communication skills and a commitment to improving outcomes for vulnerable adults.

You will have:

experience of leading, supervising or developing staff knowledge of DWP Appointee ships, Court of Protection Deputyships and the relevant legislation experience managing complex casework and making informed decisions strong communication skills, with the ability to explain complex information clearly and sensitively good analytical, organisational and numerical skills experience interpreting legislation, policy and procedural guidance confidence using digital systems and maintaining accurate recordsa Level 3 qualification, or equivalent knowledge and experience

You can view a full list of requirements in the Job and Person Profile (Word) (JPP), which you can find in the

How to Apply

section below.

If you believe you can succeed in this role, apply. Even if you don't meet every requirement, we'd appreciate the opportunity to consider your application.

The team

The Client Affairs Team is part of Suffolk County Council's Financial Inclusion and Advice Service (FIAS), a service dedicated to helping adults receiving support from Adult Social Care manage financial matters that can often be complex, sensitive and life-changing.

FIAS provides a range of services including financial assessments, welfare benefits support, direct payments, deferred payment agreements, debt recovery and specialist financial advice. Within this service, the Client Affairs Team manages financial affairs on behalf of customers where Suffolk County Council has been appointed as a DWP Appointee or Court of Protection Deputy.

We are…