Service Manager

We are currently recruiting for a Service Manager to join a reputable family-run business based in Ipswich, Suffolk.

This Service Manager role offers a significant leadership opportunity within a well-established company that values employee development and long-term career growth. The ideal Service Manager will be an experienced professional seeking a rewarding position in a supportive environment, committed to delivering excellent customer service and operational excellence.

• - Competitive salary of up to £50,000 per annum
• - Potential for additional bonuses and incentives
• - Supportive, family-focused business with a strong local reputation
• - Leadership role with responsibility for team management and customer satisfaction

• - Oversee daily operations of the vehicle service department to ensure efficient workflow
• - Lead and manage team of technicians and service advisors to deliver high-quality customer service as the Service Manager
• - Maintain high levels of customer satisfaction, addressing concerns promptly
• - Drive departmental profitability, ensuring targets are consistently achieved or exceeded
• - Develop and implement operational procedures to optimise productivity
• - Build and maintain strong relationships with clients to encourage repeat business and positive referrals

• - Proven experience as a Service Manager or Aftersales Manager within the automotive industry
• - Strong leadership and team management skills
• - Excellent communication and customer service abilities
• - Knowledge of motor trade processes, systems, and compliance standards
• - Ability to motivate and develop a team to achieve high performance