Revenues and Inspection Team Leader

We’re looking for a dynamic and experienced individual to lead a Revenues and Inspection team within the Shared Revenues Partnership. You’ll play a vital role in overseeing daily operations and ensuring high standards of service delivery across three local authorities:
Babergh District Council, Ipswich Borough Council, and Mid Suffolk District Council.

In this key leadership position, you'll be responsible for:

• Managing and guiding your team to deliver effective and accurate administration of Council Tax, Non-Domestic Rates, and Housing Benefit Over payments.
• Ensuring compliance with agreed policies, procedures, and service standards.
• Driving operational efficiency and continuous improvement across all revenue collection activities.

2 A-levels, an ONC/OND or a Level 4 and or 3 years qualitative experience

Previous experience in a billing/collection or recovery environment

In depth knowledge of Revenue legislation

Experience in successfully leading and managing staff through a period of change

Experience of delivering successful innovative and creative solutions to their service area to improve quality and efficiency

Experience of improving performance within teams to achieve key targets

Experience of contributing to statutory and benchmarking returns

Ability to interpret Revenues legislation and deal with complex and contentious issues

Experience of using Revenues and Benefits software

Knowledge and awareness of the needs of vulnerable people.

Demonstrate a sound understanding of equal opportunities and diversity issues in relation to employment and service delivery

Ability to lead, motivate and develop staff in a performance focused culture

Demonstrate a customer focused and responsive approach that improves service delivery

Demonstrate effective presentation and communication skills

Demonstrate the ability to work in partnership with other council departments, external agencies, stakeholders and colleagues

Ability to manage to tight deadlines

Ability to negotiate and mediate effectively

Develop cohesive teamwork

Willingness to work outside normal office hours when required to ensure deadlines are met and a high quality service delivered

Work over more than 1 location as required

Able to travel to sites including rural locations without public transportA basic disclosure from Disclosure Scotland is required for this post.

Proud member of the Disability Confident employer scheme

Company:
Ipswich Borough Council

Salary: £40,444 to £42,123 a year

Hours:

Full-time

Location:

Ipswich, IP1 2DE

Working pattern:
Hybrid - 4 days remote

Job type:
Permanent

Closing date: 2 Dec 2026

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

£53,051 to £55,224 per year

Ipswich Borough Council

Ipswich, Suffolk

On-site Permanent Full time

£53,051 to £55,224 per year

Ipswich Borough Council

Ipswich, Suffolk

On-site Permanent Full time

£40,444 to £42,123 per year

Ipswich Borough Council

Ipswich, Suffolk

On-site Permanent Full time

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