Volunteer Manager – East Anglia

Job Title: Volunteer Manager – East Anglia

Reporting To: Senior Volunteer Manager

Salary Range: £25,000 per annum

Contract Type: Permanent

Location: East Anglia Depot, Ipswich

Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday.

Requirements: The Felix Project can only employ applicants who currently have the right to work in the UK.

About Us

The Felix Project and Fare Share have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.

The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.

The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.

Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.

Our Values

Our values set the tone for our organisational culture and reflects how we do everything at The Felix Project including our recruitment & Selection process.

Purpose of the Job

We are looking for the Volunteer Manager to play a key role in supporting our volunteers at our well-established East Anglia Depot. You will be accountable for recruiting and retaining volunteers, supporting them on a daily basis, and working closely with the Operations team to deliver a highly positive volunteer experience. Data management, analysis and reporting is also an essential part of this role.

Duties and Responsibilities

• Responsible for the end-to-end volunteer experience at the East Anglia Depot

• Recruit, induct, and support volunteers

• Handle individual volunteers’ queries and issues

• Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics. Report on and utilise the data to make positive changes.

• Manage volunteer feedback and implement effective problem-solving techniques and strategies.

• Develop and deliver volunteer recruitment campaigns

• Support volunteer events for recruitment and recognition

• Lead the implementation of volunteer-related policies and continuous improvement initiatives locally

• Support other teams across the organisation to develop skillsets to better support volunteers across the organisation

• Act as a local ambassador for the organisation

Person Specification

You will be a strong people manager, love working with a wide variety of people and be able to quickly build strong and positive relationships in a volunteer-centric organisation. You will want to spend time with the volunteers and get to know their experience and perspective. You are highly organised, data and IT savvy, efficient with your time, and you are used to prioritising tasks and making a difference wherever you go.

You have a passion for being in a charity that is expanding rapidly and thriving in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.

Essential Criteria

• Strong management skills within a fast-paced environment

• Excellent verbal and written communicator at all levels

• Great organisational, planning, and problem-solving skills and the ability to manage multiple tasks and projects

• Good computer skills including the ability to use Office
365 and learn new systems quickly

• Experience of working with volunteers and/or volunteering

• Strong interpersonal, networking, and facilitation skills

• Ability to effectively collaborate with diverse teams and stakeholders and foster an inclusive environment

• Project management experience, including setting and meeting clear targets and working with other teams to achieve outcomes

• Ability to organise and facilitate events and activities for volunteers

• Experience in recording data, reporting, monitoring and evaluating processes, and maintaining databases including the production of…